Investor Services Analyst – Client Support & Quality

Northern Trust; Limerick; On-site; EUR 40,000 - 52,000; Full time

Job summary

Northern Trust in Limerick invites applications for an Analyst, Investor Services Centre. You will handle customer interactions by phone and email, ensuring accurate processing in line with service standards.

You will monitor SLA metrics, coach new team members, and collaborate with QA to maintain high quality. The role requires strong communication, problem solving, and attention to detail, with opportunities for growth within a global financial services company.

Qualifications

• Interpersonal and relationship-building skills
• Strong customer focus
• Excellent communication skills (oral and written)
• Motivation to close and deliver results
• Ability to work independently and meet deadlines
• Analytical mindset and problem-solving
• Leadership with knowledge sharing
• Computer literacy (Excel/Word)
• Attention to detail and accuracy

Responsibilities

• Responding to customer queries via telephone or email
• Monitor telephone call levels to ensure service levels are met
• Monitoring email inboxes to ensure queries are completed within SLAs
• Act as a mentor to new team members
• Provide assistance and coaching to new team members
• Attend and participate in team huddles and meetings
• Participate in client visit meetings as required
• Perform call backs to verify customers' instructions
• Ensure tasks are completed on time with quality and accuracy
• Fulfil additional tasks as outlined by Team Leader

Job description

Northern Trust in Limerick invites applications for an Analyst, Investor Services Centre. You will handle customer interactions by phone and email, ensuring accurate processing in line with service standards.

You will monitor SLA metrics, coach new team members, and collaborate with QA to maintain high quality. The role requires strong communication, problem solving, and attention to detail, with opportunities for growth within a global financial services company.