Training & Technical Support Specialist

Jacksonstone Recruitment Ltd; Dublin; Hybrid; EUR 40,000 - 56,000; Full time

Job summary

Jacksonstone Recruitment Ltd is seeking a Training & IT Support Specialist to join a growing insurance technology business. The role combines client training, application support and internal IT support, with emphasis on helping customers using our platforms and resolving technical queries.

The position requires a proactive, people-focused individual who can train clients, troubleshoot issues and manage IT tasks, while occasionally traveling to London for client training or meetings.

Qualifications

• Confident speaking with customers and on the phone.
• Friendly, personable and customer-focused.
• Technically minded with good problem-solving skills.
• Able to explain technology to non-technical users.
• Organised and able to manage multiple queries at once.
• Experience in IT support, application support, software training or a similar role.

Responsibilities

• Train new and existing clients on insurance software and platforms.
• Provide first-line application and technical support by phone, email and ticketing system.
• Troubleshoot user, software and access issues and escalates where required.
• Set up new starters, laptops, accounts and applications.
• Manage general IT support tickets and assist with Microsoft Office / Microsoft 365.
• Support Microsoft Intune and Azure environments.
• Assist with software testing and new product releases.
• Build strong relationships with customers and act as a key point of contact.
• Occasionally travel to London for client training or meetings.

Skills

Customer communication

IT support

Software training

Problem solving

Tools

Microsoft 365

Microsoft Intune

Azure

Job description

Working: Hybrid - 3 days in office, 2 days WFH

Travel: Occasional travel to London

We are looking for a Training & IT Support Specialist to join a growing insurance technology business.

This is a varied, people-focused role combining client training, application support and internal IT support. You will train customers on our insurance platforms, handle technical queries and also provide day-to-day IT support to internal users.

Key Responsibilities

• Train new and existing clients on insurance software and platforms.
• Provide first-line application and technical support by phone, email and ticketing system.
• Troubleshoot user, software and access issues and escalates where required.
• Set up new starters, laptops, accounts and applications.
• Manage general IT support tickets and assist with Microsoft Office / Microsoft 365.
• Support Microsoft Intune and Azure environments.
• Assist with software testing and new product releases.
• Build strong relationships with customers and act as a key point of contact.
• Occasionally travel to London for client training or meetings.

About You

We're looking for someone who is:

• Confident speaking with customers and comfortable on the phone.
• Friendly, personable and customer-focused.
• Technically minded with good problem-solving skills.
• Comfortable explaining technology to non-technical users.
• Organised and able to manage multiple queries at once.
• Experienced in IT support, application support, software training or a similar role.

Technical Experience

Experience with some of the following would be beneficial:

Insurance or InsurTech experience is desirable but not essential.

This is an ideal role for someone who enjoys a mix of people, technology, training and problem-solving, rather than a purely technical IT support position.