Client Training & IT Support Specialist — Hybrid

Jacksonstone Recruitment Ltd; Dublin; Hybride; EUR 40 000 - 56 000; Plein temps

Résumé du poste

Jacksonstone Recruitment Ltd is seeking a Training & IT Support Specialist to join a growing insurance technology business. The role combines client training, application support and internal IT support, with emphasis on helping customers using our platforms and resolving technical queries.

The position requires a proactive, people-focused individual who can train clients, troubleshoot issues and manage IT tasks, while occasionally traveling to London for client training or meetings.

Qualifications

• Confident speaking with customers and on the phone.
• Friendly, personable and customer-focused.
• Technically minded with good problem-solving skills.
• Able to explain technology to non-technical users.
• Organised and able to manage multiple queries at once.
• Experience in IT support, application support, software training or a similar role.

Responsabilités

• Train new and existing clients on insurance software and platforms.
• Provide first-line application and technical support by phone, email and ticketing system.
• Troubleshoot user, software and access issues and escalates where required.
• Set up new starters, laptops, accounts and applications.
• Manage general IT support tickets and assist with Microsoft Office / Microsoft 365.
• Support Microsoft Intune and Azure environments.
• Assist with software testing and new product releases.
• Build strong relationships with customers and act as a key point of contact.
• Occasionally travel to London for client training or meetings.

Connaissances

Customer communication

IT support

Software training

Problem solving

Outils

Microsoft 365

Microsoft Intune

Azure

Description du poste

Jacksonstone Recruitment Ltd is seeking a Training & IT Support Specialist to join a growing insurance technology business. The role combines client training, application support and internal IT support, with emphasis on helping customers using our platforms and resolving technical queries.

The position requires a proactive, people-focused individual who can train clients, troubleshoot issues and manage IT tasks, while occasionally traveling to London for client training or meetings.