Theatre Operations Lead & Deputy General Manager

Suesey Street; Dublin; On-site; EUR 55,000 - 65,000; Full time

Benefits offered by this job

On-site parking

Sick pay

Job summary

The Suesey Street Theatre seeks an experienced Front of House Manager to oversee daily operations, lead a large guest-facing team and maximise profitability and service while maintaining a safe environment for all visitors and staff.

Reporting to the General Manager, you will manage budgets, coordinate event staff, liaise with producers and ensure five-star customer service during performances, with flexible hours including evenings and weekends.

Qualifications

• Five years’ experience in a similar environment.
• Strong financial acumen with budgets and reporting.
• Experience in leading and managing teams.
• Knowledge of Health and Safety policies and HR policies.
• Willingness to work irregular hours including evenings and weekends.

Responsibilities

• Support and assist the General Manager in maximising profitability, service and presentation of the theatre.
• Motivate, train and lead staff to ensure clear direction and improved customer service and sales standards.
• Undertake a Duty Manager role during performances and oversee Health & Safety and patron experience.
• Liaise with producers, promoters and visiting companies to maximise show potential.
• Implement and ensure best practice across operations and coordinate with Event Programming and Ticketing.
• Communicate with staff, contractors and stakeholders about events and budgets.
• Analyse reports and budgets to create financial settlements for events.
• Support Customer Service initiatives to promote five-star service.
• Roster and supervise Cleaning and Security contractors.
• Ensure Health & Safety policies are upheld and reports/returns completed by the General Manager.

Skills

Leadership

Financial management

Team management

Customer service

Communication

Time management

IT skills

Flexibility

Tools

Ticketmaster

Job description

The Suesey Street Theatre seeks an experienced Front of House Manager to oversee daily operations, lead a large guest-facing team and maximise profitability and service while maintaining a safe environment for all visitors and staff.

Reporting to the General Manager, you will manage budgets, coordinate event staff, liaise with producers and ensure five-star customer service during performances, with flexible hours including evenings and weekends.