Assistant Front Office Manager

Fitzwilliam Hotel; Dublin; On-site; EUR 42,000 - 52,000; Full time

Job summary

The Fitzwilliam Hotel Dublin is seeking an Assistant Front Office Manager to lead our Front Office team in delivering five-star, personalised guest service. You will work closely with the Front Office Manager to ensure seamless check-in/out, VIP handling and a warm, welcoming atmosphere throughout the guest journey.

This role requires previous supervisory experience in luxury hospitality, a calm, confident leadership style, and the ability to manage shifts including evenings and weekends.

Qualifications

• Previous supervisory or management experience in a luxury hotel Front Office.
• Ability to work full-time and across shifts.
• Strong leadership and communication skills.

Responsibilities

• Lead the front office team to deliver personalised guest experiences.
• Oversee daily operations and guest arrivals, ensuring smooth check-ins.
• Coach and develop team members and manage VIP requests and feedback.

Skills

Exceptional Customer Service Skills

Local Knowledge Skills

Supervisory Skills

Tools

Opera PMS

Job description

Assistant Front Office Manager

At The Fitzwilliam Hotel Dublin, we believe every guest interaction matters. As Assistant Front Office Manager, you will play a key role in leading our Front Office team to deliver exceptional, personalised service and create memorable experiences for every guest.

Working closely with the Front Office Manager, you will support the day-to-day operation of the department, ensuring the highest standards of guest care, operational excellence and team engagement. You will lead by example, act as a Duty Manager when required and help foster a culture where luxury hospitality, attention to detail and genuine warmth are at the heart of everything we do.

About the role

Key responsibilities:

• Lead by example in delivering a warm, engaging and personalised five-star guest experience

• Support the smooth and efficient daily operation of the Front Office department

• Ensure all guests receive a professional welcome and exceptional service throughout their stay

• Manage VIP arrivals, special requests and guest feedback with the highest level of attention and care

• Resolve guest concerns promptly and effectively, ensuring positive outcomes and service recovery where required

• Oversee room allocation and occupancy management to maximise guest satisfaction and operational efficiency

• Assist in leading, coaching and developing the Front Office team, fostering a positive and high-performing culture

• Conduct regular team briefings and ensure clear communication across the department

• Support revenue generation through effective upselling and promotion of hotel facilities and services

• Maintain hotel standards in relation to cash handling, credit control and administrative procedures

• Collaborate closely with Reservations, Accommodation, Concierge, Food & Beverage, Sales and Night teams to ensure a seamless guest journey

• Support Duty Manager shifts and assist in handling operational and guest-related matters across the hotel

• Ensure compliance with health, safety and security procedures at all times
  

The ideal candidate:

• Previous experience in a supervisory or management role within a luxury hotel Front Office environment

• Proven experience acting as Duty Manager

• Strong leadership skills with the ability to motivate, coach and develop a team

• Passionate about delivering exceptional guest experiences and exceeding expectations

• Excellent communication, interpersonal and problem-solving skills

• Experience using Opera PMS or a similar hotel management system

• Highly organised with exceptional attention to detail

• Commercially aware, with experience driving upselling and revenue opportunities

• Calm and confident under pressure, with the ability to make effective decisions

• Flexible and adaptable, with availability to work shifts including evenings, weekends and public holidays

• Professional, positive and approachable, with a genuine passion for hospitality

About the company

The Fitzwilliam Hospitality Group operates a collection of premium hospitality venues in the heart of Dublin City. Our portfolio includes a five-star hotel, a Michelin-starred restaurant, a boutique townhouse, an Asian-influenced dining destination, a wine bar and a modern gastro pub.

We believe exceptional experiences start with exceptional people. We are passionate about creating welcoming spaces, memorable moments, and outstanding service—and we’re always looking for individuals who share that vision. Whether you're beginning your career or bringing years of expertise, we offer opportunities to grow, thrive, and make a real impact in Dublin’s most distinctive hospitality venues.

Required Criteria

• Held a similar or supervisory role in a similar hotel
• The ability to work shift work and be available to work full time

Desired Criteria

• Acted in the capacity of Duty Manager

Skills you'll need

• Exceptional Customer Service Skills
• Local Knowledge Skills
• Supervisory Skills