Tenant Services & Lettings Coordinator

Circle Voluntary Housing Association; Dublin; On-site; EUR 34,000 - 48,000; Full time

Job summary

Circle Voluntary Housing Association in Ireland is seeking a Tenancy Services Officer to be the first point of contact for tenants and communities. The role covers lettings, allocations, and delivering high-quality tenant-focused services in partnership with tenants, colleagues and external partners.

You will work to implement policies, conduct inspections, support surveys, and maintain information systems while adhering to GDPR and safeguarding standards.

Qualifications

• Relevant qualification in administration or 2 years' experience.
• 1 year experience working in a customer service or call centre environment.
• Application of in-house, multi-discipline IT packages.

Responsibilities

• Allocate and let properties in accordance with policies and procedures.
• Work with local authority partners to place tenants in the right home quickly.
• Carry out affordability and sustainability assessments before letting.
• Conduct accompanied viewings of empty homes.
• Carry out pre-tenancy training and tenancy signup.
• Register new tenancies with the Residential Tenancies Board.
• Conduct annual inspections on all homes.
• Support surveys to measure customer service and satisfaction.
• Investigate and respond to tenant complaints to maintain high service standards.
• Contribute to developing and implementing tenant engagement policies.
• Assist in developing and maintaining the tenant app, website and social media.
• Maintain IT systems with up-to-date information.
• Attend tenant meetings and events as required.

Skills

Excellent IT skills

Customer focused

Teamwork

Communication skills

Target delivery

Brand integrity

Education

Relevant administration qualification or experience

Job description

Circle Voluntary Housing Association in Ireland is seeking a Tenancy Services Officer to be the first point of contact for tenants and communities. The role covers lettings, allocations, and delivering high-quality tenant-focused services in partnership with tenants, colleagues and external partners.

You will work to implement policies, conduct inspections, support surveys, and maintain information systems while adhering to GDPR and safeguarding standards.