Tenant Services & Lettings Specialist

Circle VHA; Dublin; On-site; EUR 30,000 - 40,000; Full time

Job summary

Circle Voluntary Housing Association is seeking a Tenancy Services Officer to be the first point of contact for tenants and communities. You will lead lettings and allocations, assess affordability, conduct accompanied viewings, and collaborate with partners to design and deliver high-quality services that put tenants first.

You will work with the Tenant Engagement team to develop engagement channels, support surveys, and maintain IT systems and tenant data, ensuring accurate records and

Qualifications

• Relevant qualification in administration or 2 years' experience.
• 1 year experience working in a customer service or call centre environment.
• Application of in-house, multi-discipline IT packages.

Responsibilities

• Allocate and let properties in accordance with agreed policies and procedures.
• Work with local authority partners to get the right person in the right home as quickly as possible.
• Prior to letting, carry out affordability and sustainability assessments.
• Carry out accompanied viewings of empty homes.
• Carry out the pre-tenancy training and tenancy signup.
• Register new tenancies with the Residential Tenancies Board.
• Conduct annual inspections on all homes.
• Support the implementation of any surveys carried out to measure customer service and satisfaction.
• Investigate, recommend action, and respond to complaints, ensuring the highest possible standard of service is provided to tenants.

Skills

IT skills

Customer focus

Communication

Teamwork

Education

Administration qualification

Customer service experience

IT packages knowledge

Tools

MS Word

MS Excel

Job description

Circle Voluntary Housing Association is seeking a Tenancy Services Officer to be the first point of contact for tenants and communities. You will lead lettings and allocations, assess affordability, conduct accompanied viewings, and collaborate with partners to design and deliver high-quality services that put tenants first.

You will work with the Tenant Engagement team to develop engagement channels, support surveys, and maintain IT systems and tenant data, ensuring accurate records and