Resident Services Coordinator – Dublin Housing

Respond!; Dublin; On-site; EUR 46,000 - 59,000; Full time

Job summary

Respond is seeking a Tenant Relations Officer in Dublin to deliver high-quality tenancy and housing management services for a high-density development. You will ensure sustainable tenancies, strong resident engagement, and a safe living environment on-site.

You’ll work closely with the Housing Manager and other teams to provide excellent customer service and uphold Respond’s values in all housing provisions.

Qualifications

• Full driving license and access to a car.
• Experience in tenancy management, housing support, or customer-focused public services.
• Strong interpersonal and communication skills with a resident-first mindset.
• Knowledge of housing rights, responsibilities, and tenancy management best practice.
• Ability to handle sensitive issues with discretion, empathy and professionalism.
• Experience working in mixed-tenure or high-density housing environments.
• Familiarity with social and affordable housing models and the Approved Housing Body sector.
• Experience managing anti-social behaviour cases, rent arrears, and safeguarding concerns.

Responsibilities

• Lead resident onboarding, welcome visits, and tenancy sign-ups.
• Conduct regular tenancy reviews and monitor compliance with agreements.
• Address tenancy breaches, including arrears and anti-social behaviour, in line with policy and legislation.
• Collaborate with tenancy sustainment and income management teams to promote tenancy stability.
• Liaise with external agencies, including local authorities, Gardaí, and support services where required.
• Act as the primary on-site contact for resident queries, requests, and concerns.
• Maintain a visible, approachable, and responsive presence across the scheme.
• Organise and participate in resident meetings, forums, and community events.
• Support residents in accessing relevant services, amenities, and Respond programmes.
• Proactively gather resident feedback to inform service improvements.
• Log, track, and follow up on responsive repairs to ensure timely completion.
• Carry out regular estate inspections to identify issues relating to cleanliness, lighting, safety, and general condition.
• Work in partnership with the Assets and Estates teams to plan and deliver cyclical maintenance, capital works, and estate improvements.
• Liaise with contractors, concierge, and cleaning teams to ensure high site standards.
• Monitor works carried out on-site to ensure compliance with specifications and quality standards.
• Identify safeguarding concerns and act in accordance with Respond safeguarding procedures.
• Work with support services to assist vulnerable residents and prevent tenancy breakdown.
• Maintain accurate and confidential records for case management, risk assessments, and case reviews.
• Engage with internal welfare and support teams to provide a coordinated approach to resident needs.
• Work closely with the Rent Support Officer to address arrears cases and agree payment plans.
• Liaise with the Customer Services Centre to ensure efficient handling of resident requests and complaints.
• Support the Estates and Assets teams in delivering grounds maintenance, cleaning and site safety measures.
• Collaborate with the Compliance team to meet health, safety and regulatory standards across the scheme.
• Share information and coordinate with colleagues to ensure a joined-up, high-quality service for residents.

Job description

Respond is seeking a Tenant Relations Officer in Dublin to deliver high-quality tenancy and housing management services for a high-density development. You will ensure sustainable tenancies, strong resident engagement, and a safe living environment on-site.

You’ll work closely with the Housing Manager and other teams to provide excellent customer service and uphold Respond’s values in all housing provisions.