Tenant Income Recovery Specialist

Tuath Housing Association; Dublin; Ibrido; EUR 40.000 - 48.000; Tempo pieno

Descrizione del lavoro

Tuath Housing Association in Dublin, Ireland, is seeking an Income Collection Officer to reduce rent arrears through prevention, collection and recovery while helping customers sustain tenancies. Hybrid working in Dublin allows flexibility between home and office.

The role focuses on delivering high-quality income collection services, meeting KPI targets, and developing cross-functional cooperation with internal and external partners.

Mansioni

• Ensure a high performing, efficient income collection service and support tenancy sustainment.
• Achieve all aspects of income collection (current, former arrears and recharges) including KPI targets and debt recovery.
• Complete designated weekly caseloads and take responsibility for appropriate arrears recovery actions.
• Support enforcement actions in conjunction with the RTB Team to recover arrears and other debts.
• Provide liaison with other agencies and debt awareness support to customers.
• Work with Housing Officers in rent collection and coordinate with other teams for evictions when needed.
• Ensure compliance with policy, procedures and legislation; implement a complaints handling system aligned with policy.

Descrizione del lavoro

Tuath Housing Association in Dublin, Ireland, is seeking an Income Collection Officer to reduce rent arrears through prevention, collection and recovery while helping customers sustain tenancies. Hybrid working in Dublin allows flexibility between home and office.

The role focuses on delivering high-quality income collection services, meeting KPI targets, and developing cross-functional cooperation with internal and external partners.