Rent Control Administrator - Cost Rental

Respond!; Dublin; Hybrid; EUR 33,000 - 43,000; Full time

Job summary

Respond Housing Association is seeking a Rent Control Administrator for our Cost Rental team in the Dublin region. The role focuses on calculating, administering and collecting rent across Cost Rental tenancies and maintaining accurate records.

You will prepare RTB cases and contribute to weekly rent arrears reports while collaborating with the Cost Rental Team. The position requires strong numerical/analytical skills, familiarity with Excel and Microsoft 365, and experience in housing or

Qualifications

• Administrative or business qualification or equivalent experience.
• Proficient in Excel and able to manage data and generate reports.
• Strong numerical and analytical skills with attention to detail.
• Experience with housing or public sector administration is a plus.

Responsibilities

• Monitor Cost Rental rent accounts and arrears with accurate records.
• Prepare, produce and circulate weekly Cost Rental rent arrears reports.
• Manage a caseload of Cost Rental rent arrears cases and negotiate repayment arrangements.
• Support the administration and assurance of deposit and rent collection for new Cost Rental developments.
• Prepare and raise relevant RTB cases and attend RTB hearings as required.
• Maintain accurate tenancy records and participate in reporting and reviews.

Skills

Numerical skills

Attention to detail

Data entry

Communication skills

Education

Administrative or business qualification

Tools

Microsoft Excel

Microsoft 365

Word

Outlook

Teams

Job description

Rent Control Administrator - Cost Rental

Respond Housing Association

Location: Hybrid / Dublin, Ireland
job type: Permanent / Full-time
Sector and subsector: Accounting & Finance | Finance
Annual Salary range:from € 33,040.00 to € 42,758.00

Respond is one of the largest housing associations in Ireland, providing social housing and homeless services. Our vision is that 'every family and individual in Ireland will have high-quality housing as part of a vibrant and caring community'. We are growing rapidly in response to the housing crisis and are now looking for the right person who has the passion and skills to help us realise our vision.

Respond is committed to equal employment and growing a diverse workforce. If you do not "tick every box" there are likely other valuable attributes and skills that you have, that would make you a great fit for the organisation. We welcome applications from people of all cultures, nationalities, genders and from anyone who has historically faced social exclusion. If you feel this role is for you, then please apply.

Location: Dublin region / hybrid

Reporting to: Cost Rental Housing Manager

Job Purpose:

To support the timely and effective calculation, administration and collection of rent across Cost Rental tenancies. This position is a key administrative role within the Cost Rental Team, supporting the effective management of Cost Rental rent collection and associated tenancy administration. The postholder will be responsible for accurately monitoring rent accounts and arrears, maintaining appropriate records, and documenting actions taken by Respond in relation to rent collection and arrears management.

The successful candidate will also support the assurance and administration of deposit and rent collection for new Cost Rental developments, including ensuring that required payments and records are accurately maintained. The role will include responsibility for preparing and raising relevant cases with the Residential Tenancies Board (RTB), where required.

A key aspect of the role will be the accurate production and circulation of weekly Cost Rental rent arrears reports, supporting the Cost Rental Team in the timely identification, monitoring and management of arrears.

Core duties and responsibilities:

• Monitor Cost Rental rent accounts and arrears, ensuring accurate and up-to-date records are maintained and all actions taken in relation to rent collection and arrears management are appropriately documented.
• Prepare, produce and circulate accurate weekly Cost Rental rent arrears reports, supporting the timely identification, monitoring and management of arrears across the Cost Rental portfolio.
• Manage an assigned caseload of Cost Rental rent arrears cases, engaging with tenants and, where appropriate, negotiating sustainable repayment arrangements in line with relevant policies and procedures.
• Support the administration and assurance of deposit and rent collection for new Cost Rental developments, ensuring required payments are received, accurately recorded and appropriately documented.
• Prepare and raise relevant cases with the Residential Tenancies Board (RTB) in relation to rent arrears and associated tenancy matters, ensuring supporting documentation and records are complete and accurate.
• Attend RTB hearings as required and provide relevant administrative records and supporting documentation.
• Support the review of Cost Rental rents when properties become void, where the relevant property and tenancy have reached 12 months, ensuring reviews are completed in accordance with the Cost Rental Review Policy and that the appropriate rent is accurately calculated and recorded prior to re-letting.
• Maintain accurate and comprehensive records relating to Cost Rental rents, arrears, deposits, repayment arrangements, RTB cases and associated tenancy administration.
• Work closely with colleagues across the Cost Rental Team to support the timely and effective administration and collection of rent and resolution of rent-related matters.
• Work with the Quality & Performance Manager to develop and maintain meaningful performance indicators and reporting that evidence both the level of rent collection and arrears activity and the impact of arrears management interventions.

General

• Demonstrate a commitment to own health, safety and wellbeing, and that of colleagues and tenants.
• Attend meetings outside core working hours where necessary.
• Undertake any other duties commensurate with the nature and level of the role.
• Relevant administrative, business or equivalent qualification and/or relevant experience in a busy administrative, housing, finance or customer-focused environment.
• Good working knowledge of Microsoft Excel, with the ability to maintain and interrogate spreadsheets, accurately input and manage data, use formulas and produce reports.
• Good working knowledge of Microsoft 365 applications, including Word, Outlook and Teams, with the ability to prepare and maintain accurate professional documentation and records.
• Strong numerical and analytical skills, with a high level of accuracy and attention to detail when working with rent accounts, payments, arrears and financial information.
• Demonstrable experience of maintaining accurate records and handling administration in accordance with established policies and procedures.
• Strong organisational and time-management skills, with the ability to manage a caseload, prioritise competing demands and meet regular reporting deadlines.
• Effective written and verbal communication skills, with the ability to communicate clear and professionally with tenants, colleagues and external stakeholders.
• Strong interpersonal skills, with the ability to engage appropriately with tenants regarding rent arrears, repayment arrangements and other potentially sensitive tenancy matters.
• Ability to prepare clear, accurate and complete documentation for formal processes, including RTB cases and hearings.
• Ability to work independently, use initiative and exercise sound judgement while working within agreed policies, procedures and escalation arrangements.
• An understanding of the importance of confidentiality, data protection and appropriate handling of tenant and financial information.
• Ability to work collaboratively as part of the Cost Rental Team and with colleagues across the wider organisation.
• Commitment to providing a professional, consistent and customer-focused service.

Desired Skills/Personal Attributes:

• Respond are seeking an experienced individual with a proven ability to work on their own initiative within a flexible team structure. The successful candidate will possess excellent communication skills and have the capacity to influence and motivate others. Working as part of a team with a friendly and positive approach are essential factors.
• Experience working in a customer focused environment.
• Experience working in a financial environment & supporting customers
• Excellent oral and written communication and interpersonal skills with a strong ability to tailor your approach to meet the need of the audience.
• Ability to prioritise workload including being able to manage conflicting priorities, setting targets and monitoring performance
• Commitment to providing a tenant focused service.
• A methodical approach to detail and the ability to think laterally in the best interest of all parties.
• Strong Leadership Capability and influencing skills.
• Open to learning and development opportunities
• Able to work unsupervised and work with integrity
• Results focussed and values driven
• Must have full clean driving licence and access to own car
• Knowledge of the Approved Housing Bodies sector.

Experience:

• Position requires 1-3 years of experience of social housing or related area.

Closing Date for Applicants is 15 th October 2026