Telephony Support Engineer

MRP Group; Cork; Hybrid; EUR 60,000 - 90,000; Full time

Job summary

MRP Group in Ireland is seeking an experienced Avaya Telephony Support Engineer to provide dedicated technical support and manage telephony migration projects across the Cork and Kerry region.

You will troubleshoot Avaya Communication Manager (CM) and CS1000 CS1K, coordinate migrations from legacy sites, attend on-site 2–3 days per week, and participate in an on-call rota for P1 incidents, working with wider technical teams.

Qualifications

• Hands-on experience supporting Avaya CM and CS1000 (CS1K).
• Strong troubleshooting and incident management skills.
• Experience coordinating telephony migration projects.
• Excellent communication and stakeholder management.
• Based in Cork/Kerry or willing to travel regularly.
• Willingness to work on-site 2–3 days per week with remote days.
• Availability for out-of-hours rota.

Responsibilities

• Provide day-to-day support for Avaya CM and CS1000 telephony systems.
• Manage telecoms incidents through the ticketing system and resolve promptly.
• Attend site to investigate and resolve core telephony issues.
• Coordinate migrations from CS1K sites to Avaya CM.
• Collaborate with technical teams to deliver migrations and project outcomes.
• Participate in an on-call rota for P1 incidents.
• Attend weekly service reviews and project status meetings with stakeholders.

Skills

Avaya CM

CS1000 CS1K

Troubleshooting

Incident management

Telephony migrations

Stakeholder management

On-site coordination

On-call support

Site visits

Tools

Ticketing system

Job description

Working Arrangement: 12-18 Month Contract, 5 days per week | Hybrid (2–3 days on-site)

We are seeking an experienced Avaya Telephony Support Engineer to provide dedicated technical support and manage telephony migration projects across the Cork and Kerry region.

Key Responsibilities

• Provide day-to-day support and troubleshooting for Avaya Communication Manager (CM) and legacy CS1000 (CS1K) telephony systems.
• Manage and resolve telecoms incidents through the ticketing system, ensuring timely resolution.
• Attend site when required to investigate and resolve core telephony issues.
• Coordinate and deliver migration projects moving legacy CS1K sites to Avaya Communication Manager.
• Work alongside wider technical teams to deliver successful migrations and project outcomes.
• Participate in an on-call rota for critical P1 incidents.
• Attend weekly service review and project status meetings with key stakeholders.

Requirements

• Proven hands-on experience supporting Avaya Communication Manager and CS1000 (CS1K).
• Strong troubleshooting and incident management skills.
• Experience managing or coordinating telephony migration projects.
• Excellent communication and stakeholder management skills.
• Based in, or willing to travel regularly within, the Cork/Kerry region.
• Willingness to work on-site 2–3 days per week, with the remaining days remote.
• Flexibility to participate in an out-of-hours emergency support rota.