Technical Support Engineer

ICT Services; Clonmel; On-site; EUR 42,000 - 55,000; Full time

Job summary

Client is seeking an experienced Technical Support Engineer to join the on-site IT support team in Clonmel. The role requires hands-on IT infrastructure support, hardware, desktop and printer knowledge, plus awareness of LAN/WAN, TCP/IP, DNS, DHCP, VPN and RDP.

You will handle desk-side support and basic Windows admin while leveraging ServiceNow or Remedy for ticketing. The candidate should have 3–4 years in field support, familiarity with MDM systems (AirWatch, XenMobile, MobileIron) and VDI

Qualifications

• 3–4 years' experience in IT infrastructure field support.
• Hands-on experience with desktops, laptops, printers & peripherals.
• Working knowledge of LAN/WAN, TCP/IP, DNS, DHCP, VPN & RDP.
• Desk-side support & PC break/fix skills, including basic Windows OS admin.
• Experience with ticketing tools (ServiceNow, Remedy).
• Basic understanding of MDM systems (AirWatch, XenMobile, MobileIron).
• Basic understanding of VDI, SCCM/LANDesk/Altiris, Skype for Business & OneDrive.
• Associate's Degree in Electronics + CompTIA A+ certification (preferred).
• Ability to lift/move equipment up to 50lbs.

Skills

IT infrastructure support

Desktop/Laptop hardware

LAN/WAN & network basics

TCP/IP, DNS, DHCP, VPN, RDP

Desk-side support/PC break/fix

CompTIA A+

MDM knowledge

VDI

Skype for Business & OneDrive

SCCM/LANDesk/Altiris

Education

Associate's Degree in Electronics

Tools

ServiceNow

Remedy

Job description

We're hiring on behalf of our client, a leading manufacturer in the medical device industry, for an experienced Technical Support Engineer to join their on-site IT support team in Clonmel.

If you're hands-on, customer-focused, and thrive in a fast-paced technical support role — we want to hear from you!

Shift Pattern: Rotating days, afternoons & evenings (2 weeks days / 1 week afternoons / 1 week evenings, 16:30–01:00) + 1 OT Saturday per month (06:30–13:00, paid time and a half)

What You'll Bring:

• 3–4 years' experience in IT infrastructure field support (hardware, software & OS troubleshooting)


• Hands-on experience with desktops, laptops, printers & peripherals


• Working knowledge of LAN/WAN, TCP/IP, DNS, DHCP, VPN & RDP


• Desk-side support & PC break/fix skills, including basic Windows OS admin


• Experience with ticketing tools (ServiceNow, Remedy, etc.)


• Basic understanding of MDM systems (AirWatch, XenMobile, MobileIron)


• Basic understanding of VDI, SCCM/LANDesk/Altiris, Skype for Business & OneDrive


• Associate's Degree in Electronics + CompTIA A+ certification (preferred)


• Ability to lift/move equipment up to 50lbs

What Makes You a Great Fit:

• Fluent in English and the local language


• Self-driven, reliable, and passionate about getting things right


• Comfortable traveling to local sites as needed


• Bonus: familiarity with Apple devices and apps