Cisco Network Unified Comms specialist

Cpl Group; Dublin; Hybrid; EUR 101,000 - 138,000; Full time

Job summary

Cpl Group is seeking a Cisco Network Specialist for a contract role in Dublin. The position is hybrid with on-site duties and requires extensive Cisco routing, switching, CUCM/UCCX, and Firepower experience to support a multi-site enterprise environment.

Candidates should be adept at documenting configurations, maintaining asset records, and communicating with customer ICT staff. Garda vetting or security clearance may be required for government-related environments.

Qualifications

• 5+ years supporting Cisco routing, switching and voice estates.
• Onsite support experience in public sector or regulated environments.
• Experience with multi-site estates and CUCM/UCCX environments.
• Experience working to defined SLAs and with vendor support.

Skills

Cisco routing

Cisco switching

CUCM

UCCX

Firepower NGFW

Video endpoints

ITSM Remedy

SLA adherence

Documentation

Communication

Onsite client-facing

Education

Cisco CCNP Enterprise

Cisco CCNA

Cisco Collaboration/Voice

ITIL Foundation

Full clean driving licence

Tools

Remedy ITSM

Cisco TAC

Job description

Cisco Network specialist required for contract role, Dublin City location. Hybrid on site

Key skillset to include;

• Strong working knowledge of Cisco routing and switching in a multi-site enterprise environment
• Cisco ISR routers - configuration, troubleshooting and support of inter-site routing
• Cisco Catalyst switching - VLANs, trunking, port security, access and distribution layer support
• Cisco Unified Communications Manager (CUCM) and voicemail - moves, adds, changes and desk phone support
• Cisco Unified Contact Centre Express (UCCX) - agent support and routine administration
• Cisco Firepower NGFW - rule changes and first-line troubleshooting under senior engineering guidance
• Cisco video conferencing endpoints - setup, support and fault resolution
• Sound grasp of LAN/WAN fundamentals, IP addressing, DHCP, DNS and QoS
• Structured fault diagnosis across routing, switching, voice and video
• Familiarity with Cisco TAC case handling, RMA processes and equipment serial/contract registration
• Experience using an ITSM ticketing platform (e.g. Remedy) to log, track and update calls
• Ability to work to defined response and restoration targets by incident priority
• Accurate documentation, configuration records and asset register maintenance
• Clear written and verbal communication with customer ICT staff and end users
• Ability to work independently onsite without day‑to‑day supervision
• Customer‑facing professionalism appropriate to a government or public sector environment

Experience

• Typically 5+ years supporting Cisco routing, switching and voice estates, including advanced troubleshooting and configuration
• Demonstrable onsite customer support experience, ideally in public sector or regulated environments
• Experience supporting multi-site estates spanning head office, regional offices and data centre locations
• Exposure to Cisco UC environments including CUCM, voicemail and contact centre platforms
• Experience working to formal SLAs with defined response, restoration and update intervals
• Experience escalating to vendor support (Cisco TAC) and managing hardware replacement through RMA
• Experience maintaining accurate equipment inventories and support contract records
• Comfortable acting as the consistent, named onsite presence for a single customer over a long engagement
• Willingness to travel to regional sites as required
• Eligible to undergo Garda vetting or security clearance where the customer requires it

Certification

• Cisco CCNP Enterprise - essential
• Cisco CCNA - expected as the underlying associate‑level certification or equivalent knowledge
• Cisco Collaboration or Voice specialisation - advantageous
• ITIL Foundation - advantageous
• Full clean driving licence - advantageous given multi-site coverage