Technology Service Desk Analyst - Onsite

Atrium (EMEA); Dublin; On-site; EUR 32,000 - 42,000; Full time

Job summary

Atrium (EMEA) seeks a Technology Service Desk Analyst for an onsite role in Dublin. The position involves direct user support in the office, handling incidents and service requests with emphasis on timely resolution and customer satisfaction.

The ideal candidate will have a bachelor’s degree or equivalent and 2–4 years in technical and customer-support, with experience in the securities/financial services industry considered a plus. This is a 3-month contract fully onsite in Dublin.

Qualifications

• Bachelor's degree or equivalent in a related discipline or equivalent work experience.
• 2-4 years of experience in technical and customer-support.
• Experience in the securities or financial services industry is a plus.

Responsibilities

• Provides technical support for users onsite, including incident and request management, ensuring technical resolution through use of administrative tools.
• Also provides guidance, assistance, coordination and follow-up on IT problems.
• Provides support to a specific group of customers onsite in the Dublin office.
• Collaborates with application developers and operations to support production applications and customer-specific operations.

Skills

Technical support

Incident management

Customer service

Education

Bachelor's degree or equivalent

Job description

Technology Service Desk Analyst - Onsite

Location: Dublin (fully onsite - 5 days)

Contract duration: 3 months (up to the end of the year)

• Provides technical support for users onsite, including incident and request management, ensuring technical resolution through use of administrative tools.
• Also provides guidance, assistance, coordination and follow-up on IT problems.
• Provides support to a specific group of customers onsite in the Dublin office.
• Collaborates with application developers and operations to support production applications and customer-specific operations.
• Bachelor's degree or equivalent in a related discipline or equivalent work experience required.
• 2-4 years of experience in technical and customer-support required, experience in the securities or financial services industry is a plus.