Technology Delivery & Governance Lead

PGIM Ireland; Letterkenny; Hybrid; EUR 90,000 - 120,000; Part time

Benefits offered by this job

Health insurance

Annual leave 23 days

Pension scheme

Annual bonus programme

Life assurance

Education assistance

Job summary

PGIM Ireland is seeking a Lead, Business Management in Letterkenny for a 6-month fixed-term contract, hybrid in-office presence 2/3 days per week. You will support the delivery, governance, and improvement of foundational technology services across PGIM, partnering with technology leadership, security, and vendors.

The role requires senior-level experience in technology service delivery within enterprise environments, strong communication, and the ability to drive accountability in a matrixed

Qualifications

• 5 or more years of experience in technology service delivery, technology operations, infrastructure, security, product ownership, or enterprise technology management.
• Experience working in large, matrixed enterprise environments with multiple technology, security, and business stakeholders.
• Strong understanding of enterprise IT services, operational support models, change management, incident management, and service governance.
• Ability to manage multiple initiatives, priorities, stakeholders, and escalations simultaneously.
• Strong written and verbal communication skills, including the ability to create executive-level summaries and business-facing technology updates.

Responsibilities

• Support the delivery, governance, and operational oversight of foundational infrastructure technology services across PGIM.
• Partner with service owners, architects, engineers, vendors, security teams, and business stakeholders to identify risks, resolve issues, and improve service outcomes.
• Translate business needs and operational pain points into technology requirements, service improvements, roadmaps, backlogs, and execution plans.
• Coordinate across infrastructure, cloud, workplace, endpoint, identity, network, collaboration, security, and application teams to drive cross-functional delivery.
• Help define and mature service management processes, operating models, intake paths, governance cadences, and reporting routines.
• Support product ownership activities, including backlog management, roadmap development, prioritization, stakeholder alignment, and outcome tracking.
• Partner with architecture and engineering teams to evaluate solution options, assess operational impacts, and ensure supportability of new or changing services.
• Coordinate security, risk, audit, resiliency, continuity, and control-related activities across service areas.
• Develop executive-ready reporting, dashboards, status updates, decision materials, and governance documentation.
• Track service health, operational risks, incidents, issues, dependencies, financial impacts, savings opportunities, and benefits realization.
• Build trusted relationships with business and technology stakeholders and serve as a clear point of coordination across complex initiatives.

Skills

Communication

Project management

Analytical skills

Independent working

Tools

ServiceNow

Jira

Power BI

Power Automate

PowerShell

Nexthink

Job description

PGIM Ireland is seeking a Lead, Business Management in Letterkenny for a 6-month fixed-term contract, hybrid in-office presence 2/3 days per week. You will support the delivery, governance, and improvement of foundational technology services across PGIM, partnering with technology leadership, security, and vendors.

The role requires senior-level experience in technology service delivery within enterprise environments, strong communication, and the ability to drive accountability in a matrixed