Senior Application Support Engineer - Finance Tech, Hybrid

Prudential Financial, Inc.; Letterkenny; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Health Insurance

Annual Leave 23 days

Pension Scheme

Annual Bonus Programme

Life Assurance

Education Assistance

Job summary

PGIM Ireland is seeking a senior Application Support Engineer for a hybrid role based in our Letterkenny office. You will liaise with external vendors, end users, and technology teams to ensure production stability of investment management platforms.

You will own monitoring, incident management, and data import processes, supporting both front- and back-office systems, with opportunities to drive automation and efficiency across global teams.

Qualifications

• 10+ years in financial services technology, focus on investment management.
• Strong SDLC understanding with release management experience.
• Experience with service management incl. change, incident, and problem management.
• Ability to automate operational toil through scripting and tooling.
• Excellent stakeholder relationship-building across multiple teams.

Responsibilities

• Provide application support for front and back office systems and client distribution tools.
• Own operation, monitoring, and integrity of platform including nightly data imports from vendors.
• Provide triage and escalation support, including evenings and weekends on rotation.
• Lead incident/problem management lifecycle and drive root cause analysis and reporting.
• Ensure production stability within change management processes and enforce policies.
• Implement and maintain monitoring/alerting for on-prem and cloud apps (Dynatrace, Grafana, CloudWatch).
• Tackle minor development tasks to address bugs or add operational enhancements.
• Proactively identify improvements through automation and independent thinking.

Skills

Investment management platforms

Linux/Windows

MS SQL Server

Cloud (AWS/Azure)

Tools

Dynatrace

Grafana

CloudWatch

Autosys

PowerBI

Job description

PGIM Ireland is seeking a senior Application Support Engineer for a hybrid role based in our Letterkenny office. You will liaise with external vendors, end users, and technology teams to ensure production stability of investment management platforms.

You will own monitoring, incident management, and data import processes, supporting both front- and back-office systems, with opportunities to drive automation and efficiency across global teams.