Senior Application Support Engineer – Finance Tech

Prudential Financial, Inc.; Ballyboe Glencar; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Health Insurance

Annual Leave 23 days at full pay

Pension Scheme and employer matching

Annual Bonus Programme & Shop LK VOUCH

Life Assurance

Education Assistance

Job summary

PGIM Ireland is seeking a senior Lead, Application Support Engineer to oversee production stability for front-to-back office systems. The role is hybrid, based in Letterkenny with two days in the office, and involves liaising with vendors, end users and technology teams to ensure reliable operations.

You will drive incident and problem management, implement monitoring across on‑prem and cloud environments, and partner with development and release teams to move changes into production.

Qualifications

• 10+ years of experience in financial services technology, ideally with a focus in investment management.
• Strong understanding of the SDLC with emphasis on application support and release management.
• Experience with service management functions including change, incident, and problem management.

Responsibilities

• Provide application support for systems used by front and back office functions and client distribution teams.
• Own operation, monitoring, and integrity of the technology platform including nightly data imports from external vendors.
• Provide triage and escalation support for the broader technology team, including evenings and weekends on rotation.
• Drive incident and problem management lifecycle, including root cause analysis and reporting.
• Provide oversight for production stability within change management processes.
• Implement and maintain monitoring/alerting for on‑prem and cloud apps.
• Lead minor development tasks to address bugs or operational enhancements.
• Identify improvements through automation and proactive initiative.
• Collaborate with external vendors and critical tech partners.
• Work with development and release teams to move tested code into production.

Skills

Linux/Windows environments

MS SQL Server

Autosys

AWS

Azure

Dynatrace

Grafana

CloudWatch

Python

JIRA

Confluence

PowerBI

Tools

Autosys

Dynatrace

Grafana

CloudWatch

AWS

Azure

JIRA

Confluence

PowerBI

Python

Job description

PGIM Ireland is seeking a senior Lead, Application Support Engineer to oversee production stability for front-to-back office systems. The role is hybrid, based in Letterkenny with two days in the office, and involves liaising with vendors, end users and technology teams to ensure reliable operations.

You will drive incident and problem management, implement monitoring across on‑prem and cloud environments, and partner with development and release teams to move changes into production.