Senior Hybrid App Support Engineer – Finance

PGIM Ireland; Letterkenny; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Health Insurance

23 days annual leave

Pension Scheme

Annual Bonus Programme

Life Assurance

Education Assistance

Job summary

PGIM Ireland is seeking a senior Lead, Application Support Engineer to oversee front-to-back production support for investment management platforms. You will own reliability, triage complex issues, coordinate with vendors, and drive improvements in a global technology environment.

Based in Letterkenny with a hybrid schedule, you will collaborate with stakeholders across front and back office, implement monitoring, and contribute to continuous automation and operational excellence.

Qualifications

• Experience in financial services technology with focus on application support and release management.
• Strong knowledge of service management (change, incident, problem) processes.
• Automation mindset with scripting and tooling to reduce operational toil.
• Excellent interpersonal and cross-functional collaboration skills.
• Ability to operate in high-pressure environments and manage multiple incidents globally.
• Experience with Linux and Windows applications.
• Experience with SQL databases (MS SQL Server).
• Knowledge of Enterprise Scheduling/workflow software (Autosys preferred).
• Experience supporting applications hosted in Cloud (AWS/Azure).
• Understanding of monitoring/observability requirements across platforms.

Responsibilities

• Provide application support for systems used by front and back office functions and client distribution teams, troubleshooting issues across end-users, vendors, and technology teams.
• Own operation, monitoring, and integrity of the technology platform, including reliability, availability, performance, and nightly data imports from external vendors.
• Provide triage and escalation support, including evenings and weekends on rotation.
• Drive incident and problem management lifecycle, including root cause analysis and communications.
• Provide oversight for production stability within change management policies.
• Implement and maintain monitoring/alerting for on-prem and Cloud apps (Dynatrace, Grafana, CloudWatch).
• Own minor development tasks to address bugs or operational enhancements.
• Identify improvements through automation and independent thinking in a team environment.
• Collaborate with technology partners and external vendors to resolve issues and plan enhancements.
• Work with development, testing and release teams to move code into production.

Skills

Front-office systems

Incident management

Automation

Scripting (Python)

Communication

Cloud platforms (AWS/Azure)

Linux/Windows

Monitoring tools

Tools

MS SQL Server

Autosys

JIRA

Confluence

PowerBI

AWS/Azure

Job description

PGIM Ireland is seeking a senior Lead, Application Support Engineer to oversee front-to-back production support for investment management platforms. You will own reliability, triage complex issues, coordinate with vendors, and drive improvements in a global technology environment.

Based in Letterkenny with a hybrid schedule, you will collaborate with stakeholders across front and back office, implement monitoring, and contribute to continuous automation and operational excellence.