Lead, Application Support Engineer - PGIM Ireland

Prudential Ins Co of America; Letterkenny; Hybrid; EUR 90,000 - 110,000; Full time

Job summary

PGIM Credit in Letterkenny is seeking a Lead, Application Support Engineer to oversee production systems for front and back-office users. You will liaise with vendors and internal tech teams to ensure stable and scalable applications, with a focus on incident management, monitoring, and automation.

The role requires a strong background in financial services tech, SDLC, and hands-on automation across both on-prem and cloud environments, including SQL Server and Python scripting.

Qualifications

• Extensive experience in financial services technology and investment management platforms.
• Strong understanding of the SDLC and application support lifecycle.
• Proven ability to automate manual production processes.
• Excellent interpersonal and cross-organization collaboration skills.
• Ability to operate under high-pressure, multi-incident environments.
• Experience with Linux/Windows based apps and SQL Server.
• Familiarity with scheduling/workflow tools (Autosys preferred).
• Cloud experience (AWS/Azure) and monitoring/observability expertise.
• Proficient in Python scripting for automation.

Responsibilities

• Provide application support for front and back-office systems and data workflows.
• Own operation, monitoring, and reliability of production platforms; handle nightly data imports.
• Triage and escalate incidents, including after-hours rotation coverage.
• Lead incident and problem management, driving root-cause analysis and reporting.
• Ensure production stability within change management controls.
• Implement and maintain monitoring/alerts across on-prem and cloud apps.
• Tackle minor development tasks to fix bugs and implement enhancements.
• Proactively identify automation opportunities to reduce toil and improve efficiency.
• Collaborate with vendors and technology teams to address recurring issues.
• Work with testing and release teams to move code into production.

Skills

SDLC

Automation

Cloud/AWS-Azure

SQL Server

Autosys

Linux/Windows

Python

Monitoring/Observability

Vendor liaison

Incident management

Tools

Dynatrace

Grafana

CloudWatch

Job description

PGIM Credit - Lead, Application Support Engineer

Location : This role is hybrid, based in our Letterkenny office 2/3 days a week .

About PGIM

PGIM Credit is a global asset manager offering active solutions across all fixed income markets. The company has offices in Newark, New Jersey, London, Tokyo and Singapore. As of December 31, 2019, the firm has $851 billion of assets under management including $365 billion in institutional assets, $159 billion in retail assets, and $327 billion in proprietary assets. Over 790 institutional asset owners have entrusted PGIM Credit with their assets.

Who We Look For

In PGIM Credit, our technology group is a dynamic, fast-paced environment, with exciting changes on the horizon. We are looking for a well-rounded, senior application support engineer to liaise between our external vendors, end users and technology team to provide oversight and stability within our production environment. Our ideal candidate will have proven experience in supporting complex investment management platforms and applications.

This will include front-office investment systems, business support applications and complex back-office data management and automation platforms. The right candidate for this role will identify this challenge as a unique and valuable opportunity to help drive our global technology transformation, so if this sounds interesting, then PGIM could be the place for you.

What You Will Do

Provide application support for systems used by front and back office functions and client distribution teams, troubleshooting business issues across end-users, vendors, and technology teams

Own and be accountable for the operation, monitoring, and integrity of the technology platform - including application reliability, availability, performance, and complex nightly data import processes from multiple external vendors

Provide triage and escalation support for the broader technology team, including evenings and weekends on a rotation basis

Drive the incident and problem management lifecycle - owning resolution, root cause analysis, technology/business reporting, and communication, while working with development and service management teams to ensure technical incidents do not reoccur

Provide oversight for the stability of the production environment within the change management process, ensuring policies are enforced

Implement and maintain monitoring and alerting for both on-prem and Cloud applications using appropriate tools (e.g., Dynatrace, Grafana, CloudWatch alarms, etc.)

Own minor development tasks/projects that help address existing bugs or introduce operational enhancements to the broader business community or technology organization

Proactively identify improvements and address them through automation and independent thinking within a self-motivated, consensus-driven team

Navigate the broader technology organization, build relationships to manage the team's agenda with critical technology partners

Interface with external vendors and their technical support/development organizations, ensuring focus on resolution of issues and strategic enhancements

Work in close partnership with development teams to identify, escalation, and help address persistent patterns of issues

Partner closely with testing and release control teams to move tested code into production

What You Will Need

10+ years of experience in financial services technology, ideally with a focus in investment management. Strong understanding of the SDLC process, with a focus on application support and release management

Demonstrated experience with service management functions including tight adherence to change, incident, and problem management practices

A hunger for continuous improvement; proven ability to identify and eliminate operational toil through automation (scripting, tooling, workflow optimization)

Good interpersonal and communication skills, with excellent relationship-building skills across multiple organizations

Comfortable operating in high-pressure environments whilst managing multiple incidents across a global business

Experience supporting and troubleshooting applications running on Linux and Windows platforms

Experience with MS SQL Server - SQL database querying and troubleshooting database issues

Experience with Enterprise Scheduling/workflow software (Autosys preferred)

Experience supporting applications hosted in Cloud (AWS/Azure preferred)

Deep understanding of monitoring and observability requirements for applications running on multiple platforms

Technical fluency to automate manual processes in the production environment (Python hands‑on experience preferred)

What We Would Love to See

Strong research, analytical, and investigation skills

Knowledge of the trading lifecycle, portfolio management, and trading systems throughout the full application stack

Knowledge of Credit/Fixed Income markets

Experience with the Atlassian product suite, including JIRA and Confluence

Understanding of AI and how to