Technical Support Specialist - EV Charging

Crossley Scott Limited; Dublin; On-site; EUR 45,000 - 60,000; Full time

Job summary

Crossley Scott is seeking an experienced EV Technical Support Professional to help maintain Ireland’s EV charging infrastructure. The role combines EV charging hardware, software platforms, networking and customer support, focusing on diagnosing issues, supporting customers and field teams, and monitoring the live network.

You will deliver 1st/2nd line support, handle tickets and RMAs, perform site visits, provide remote troubleshooting, and collaborate with engineering, product and suppliers to

Qualifications

• 4–6 years’ experience in technical/customer support, ideally in EV charging, IoT, telecoms or related sector.
• Degree in Electrical Engineering, Electronics, IT or related technical discipline.
• Good understanding of electrical systems and networking fundamentals.
• Experience with ticketing platforms such as Salesforce, Freshdesk, Zoho or HubSpot.
• Knowledge of EV charging standards (OCPP, CCS, CHAdeMO) desirable.

Responsibilities

• Provide 1st and 2nd line technical support for EV charging equipment and related software platforms.
• Diagnose and resolve charger, connectivity and user-access issues.
• Monitor live charging networks, alerts and equipment performance.
• Manage technical support tickets, supplier tickets and RMAs.
• Carry out site visits, equipment setup and fault repairs as required.
• Support customers remotely with troubleshooting and corrective procedures.
• Collaborate with engineering, product, suppliers and field-service teams to resolve complex issues.
• Maintain stock and equipment inventories; support onboarding and training.
• Document solutions and contribute to the knowledge base; meet SLAs and KPIs.
• Participate in on-call rota when required.

Skills

Technical support

Customer service

Networking fundamentals

Problem solving

Effective communication

On-call support

Education

Degree in Electrical Engineering/Electronics/IT or related technical discipline

Tools

Salesforce

Freshdesk

Zoho

HubSpot

Job description

Location: Dublin, Ireland

Crossley Scott is representing a growing Irish EV Charging company, and we’re looking for an experienced EV Technical Support Professional to help keep Ireland’s EV charging infrastructure running reliably.

This is a hands‑on technical role combining EV charging, electrical equipment, software platforms, networking and customer support. You’ll be responsible for diagnosing issues, supporting customers and field teams, monitoring our charging network and ensuring problems are resolved quickly and effectively.

What you’ll be doing

• Provide 1st and 2nd level technical support for EV charging equipment and associated software platforms
• Diagnose and resolve charger, connectivity and user‑access issues
• Monitor live charging networks, alerts and equipment performance
• Manage technical support tickets, supplier tickets and RMAs
• Carry out site visits, equipment setup and fault repairs when required
• Support customers remotely with troubleshooting and corrective procedures
• Work with engineering, product, suppliers and field‑service teams to resolve complex issues
• Maintain stock and equipment inventories
• Support customer onboarding and provide basic product training
• Document solutions and contribute to our technical knowledge base
• Work to agreed SLAs, KPIs and service standards
• Participate in an on‑call rota when required

What we’re looking for

• Degree in Electrical Engineering, Electronics, IT or a related technical discipline
• 4–6 years’ experience in technical/customer support, ideally within EV charging, IoT, telecoms, energy or a related sector
• Good understanding of electrical systems and networking fundamentals
• Experience with ticketing platforms such as Salesforce, Freshdesk, Zoho or HubSpot
• Knowledge of EV charging standards such as OCPP, CCS and CHAdeMO is desirable
• Understanding of cloud platforms, APIs and IoT protocols is an advantage
• Strong problem-solving and communication skills
• Comfortable working to SLAs and KPIs
• A practical, hands‑on approach to diagnosing and resolving technical problems
• Full clean driving licence and willingness to travel to customer/project sites

You’ll be joining a growing Irish EV business at an exciting point in the transition to electric mobility, working directly with the technology and infrastructure that is supporting the expansion of EV charging across Ireland.

This is an opportunity to take ownership of technical issues from initial diagnosis through to resolution, while working across hardware, software, networks and customers.

Interested?