Field Services Engineer

Capaciteam Limited; Dublin; On-site; EUR 50,000 - 70,000; Full time

Job summary

Capaciteam Limited is seeking a Field Services Engineer to diagnose and resolve technical issues across hardware, software, connectivity, and backend systems. You will work both remotely and on customer sites, coordinating with engineers, suppliers and internal teams.

The role demands strong troubleshooting, customer service, and hands-on problem solving, with travel to sites; IoT and charging infrastructure experience is a plus.

Qualifications

• 5+ years in technical support, field service or related tech env.
• Strong troubleshooting across hardware and software.
• Solid electrical and networking fundamentals.
• Experience with ticketing systems (Salesforce/Freshdesk/Zoho/HubSpot).
• Excellent customer service and communication skills.
• Proactive, hands-on, ownership from start to finish.
• IoT/connected devices or charging infra exp is a plus.
• MS 365 (Outlook/Word/Excel) proficiency.
• Knowledge of IoT protocols, cloud platforms or APIs is advantageous.
• Full clean driving licence and willingness to travel to sites.

Responsibilities

• Provide 1st and 2nd line technical support for charging equipment and software.
• Diagnose and troubleshoot hardware, software, connectivity and access issues.
• Attend customer/project sites to inspect and repair equipment.
• Guide customers through remote troubleshooting and remedies.
• Manage technical tickets from diagnosis to resolution per SLAs/KPIs.
• Escalate complex issues to engineering, product or suppliers when needed.
• Manage supplier tickets and RMAs through completion.
• Monitor backend systems and live networks for performance and alerts.
• Set up and support electrical equipment after installation and commissioning.
• Maintain records of issues, repairs and resolutions.
• Assist with customer onboarding and provide basic product training.
• Manage stock and perform regular stock checks.

Skills

Troubleshooting

Customer service

Communication

Ownership

Field service

Networking basics

Driving licence

Tools

Salesforce

Freshdesk

Zoho

HubSpot

Microsoft 365

Job description

We are working with a growing technology company specialising in residential and commercial charging infrastructure, who are looking for a Field Services Engineer to join their team.

This is a hands-on technical role supporting the hardware, software, connectivity and backend systems associated with installed charging equipment.

The Role:

You will be responsible for diagnosing and resolving technical issues, both remotely and on-site, working closely with customers, engineers, suppliers and internal teams.

Key Responsibilities:

• Provide 1st and 2nd level technical support for charging equipment and associated software platforms.
• Diagnose and troubleshoot hardware, software, connectivity and user-access issues.
• Attend customer and project sites to investigate and repair faulty equipment.
• Guide customers through remote troubleshooting and corrective procedures.
• Manage technical tickets from initial diagnosis through to resolution, working within agreed SLAs and KPIs.
• Escalate complex issues to engineering, product, suppliers or field service teams where required.
• Manage supplier tickets and RMAs through to completion.
• Monitor backend systems and live networks for performance, connectivity and alerts.
• Set up and support electrical equipment following installation and commissioning.
• Maintain accurate records of technical issues, repairs and resolutions.
• Support customer onboarding and provide basic product training.
• Manage equipment stock and assist with regular stock checks.

Required:

• 5+ years' experience in technical support, field service, electrical equipment or a similar technical environment.
• Strong troubleshooting and diagnostic skills across both hardware and software.
• Good understanding of electrical systems and networking fundamentals.
• Experience working with ticketing systems such as Salesforce, Freshdesk, Zoho or HubSpot.
• Strong customer service and communication skills.
• A proactive, hands-on approach with the ability to take ownership of issues from start to finish.
• Experience with IoT, connected devices, telecoms, energy technology or charging infrastructure is desirable.
• Proficiency in Microsoft 365, including Outlook, Word and Excel, with strong general PC and IT skills.
• Knowledge of OCPP, cloud platforms, APIs or IoT protocols would be advantageous.
• Full clean driving licence and willingness to travel to customer/project sites.

If you have a strong technical background and enjoy diagnosing problems, working hands-on with equipment and finding solutions for customers, we'd love to hear from you.