Technical Support Engineer — Salesforce Specialist

Salesforce; Dublin; On-site; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Balance and resources to support personal growth

AI-driven assistance to enhance productivity

Job summary

Salesforce is seeking a passionate Technical Support team member in Dublin. You will be the first point of contact for customer technical issues, providing efficient and effective solutions.

The role requires strong technical knowledge, customer service orientation, and the ability to communicate technical concepts clearly. Prior experience in technical support and fluency in German are essential.

Join Salesforce and unlock your potential while contributing to customer success!

Qualifications

• Experience in a customer-facing role is essential.
• Degree in a relevant technical field or equivalent experience.
• Strong communication skills are a must.

Responsibilities

• Own the complete end-to-end customer support experience.
• Troubleshoot technical issues and integrations.
• Create and maintain knowledge base articles.

Skills

Customer-focused experience

Ability to prioritize and multitask

Programming abilities in multiple languages

Knowledge of internet development technologies

Excellent written and verbal communication skills

Fluency in German

Education

Degree or diploma in Computing/STEM

Tools

Apex

Visualforce

Salesforce technologies

Job description

Salesforce is seeking a passionate Technical Support team member in Dublin. You will be the first point of contact for customer technical issues, providing efficient and effective solutions.

The role requires strong technical knowledge, customer service orientation, and the ability to communicate technical concepts clearly. Prior experience in technical support and fluency in German are essential.

Join Salesforce and unlock your potential while contributing to customer success!