German-Speaking Tech Support Engineer

Salesforce, Inc.; Dublin; On-site; EUR 55,000 - 75,000; Full time

Job summary

Salesforce is seeking an experienced Technical Support Specialist to join our Dublin-based team. You’ll be the first responder, diagnosing complex issues and guiding customers to resolution with clear, professional communication.

You’ll collaborate with multiple teams to troubleshoot Salesforce technologies, read code, and explain technical concepts to non-technical users, while upholding Salesforce’s values and delivering a superior customer experience.

Qualifications

• Customer-facing experience required.
• Degree in Computing, STEM or related field.
• Strong troubleshooting and communication skills.

Responsibilities

• Own end-to-end customer support experience.
• Deliver exceptional service and ensure satisfaction.
• Analyze, diagnose, and resolve complex issues.
• Troubleshoot Salesforce integrations.
• Coordinate with internal teams to resolve issues.
• Communicate technical findings clearly to customers.
• Create and update knowledge base articles.
• Collaborate across teams to drive improvements.

Skills

Customer focus

Troubleshooting

Communication skills

Fluent English & German

Education

Degree in Computing/ STEM

Tools

Apex

Visualforce

Lightning Web Components

SQL

Job description

Salesforce is seeking an experienced Technical Support Specialist to join our Dublin-based team. You’ll be the first responder, diagnosing complex issues and guiding customers to resolution with clear, professional communication.

You’ll collaborate with multiple teams to troubleshoot Salesforce technologies, read code, and explain technical concepts to non-technical users, while upholding Salesforce’s values and delivering a superior customer experience.