Technical Support Engineer - Italian & English

Salesforce; Ireland; Vor Ort; EUR 40.000 - 65.000; Vollzeit

Zusammenfassung

Salesforce, Inc. in Dublin, Ireland, is seeking a technically adept Customer Success-focused Technical Support Engineer fluent in Italian and English.

You will be a trusted resource for the Qualified Success team, helping customers and collaborating with Engineering and Product to resolve issues and improve the platform. The role involves handling live chat, email, and phone requests, diagnosing complex problems, and contributing to knowledge base content.

Qualifikationen

• Fluent in Italian and English with excellent written and verbal communication.

Aufgaben

• Manage and prioritize customer support requests across live chat, email, and phone, owning cases from initial investigation through final resolution.
• Investigate, diagnose, and resolve complex technical issues using Salesforce CRM, CPQ, and Revenue Cloud.
• Collaborate with Engineering to identify root causes, escalate bugs, and share customer feedback that shapes the roadmap.
• Create and improve documentation and knowledge base articles, support incident response, and streamline workflows as a trusted technical advisor.

Kenntnisse

Italian fluency

English fluency

Customer-focused

Strong communication

Ausbildung

Bachelor's degree in CS/IT/Engineering or related field

Tools

Salesforce CRM

Salesforce CPQ

Revenue Cloud Advanced

Jobbeschreibung

Job Category

Customer Success

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

Qualified by Salesforce is looking for a talented and customer-focused Technical Support Engineer fluent in Italian and English to join our growing Technical Support team in Dublin.

You will be a trusted technical resource for our Qualified Success team and a critical link between customers, Engineering, and Product, troubleshooting complex issues to deliver a seamless customer experience.

This is an exciting opportunity to work with cutting-edge sales and marketing technology in a fast-paced, collaborative environment where your expertise directly contributes to customer success.

What You’ll Actually Be Doing

• Manage and prioritize customer support requests across live chat, email, and phone, owning cases from initial investigation through final resolution
• Investigate, diagnose, and resolve complex technical issues using your knowledge of Salesforce CRM, Salesforce CPQ, and Revenue Cloud Advanced
• Work with Engineering to identify root causes and escalate product bugs, and partner with Product to share customer feedback that shapes the roadmap
• Create and improve documentation and knowledge base articles, support incident response, and streamline support workflows as a trusted technical advisor

You’re Our Person If…

• Fluency in Italian and English, with excellent written and verbal communication skills in both languages
• 2 to 4 years of work experience, including strong knowledge of Salesforce CRM, Salesforce CPQ, and Revenue Cloud Advanced
• Strong analytical and problem-solving skills, with a persistent, detail-oriented approach to driving issues through to resolution
• A passion for exceptional customer support, and the ability to explain complex technical concepts clearly and work effectively across Support, Engineering, Product, and Customer Success teams

Even Better If…

• Bachelor's degree (BA/BS) in Computer Science, Information Technology, Engineering, or a related technical field
• Salesforce Certified Administrator or Salesforce Certified Platform Developer I certification
• Experience supporting Salesforce-based applications, integrations, or SaaS platforms, including troubleshooting Salesforce CPQ and Revenue Cloud Advanced implementations
• Familiarity with technical support processes, incident management, and case management, and the ability to manage multiple priorities in a fast-paced environment

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political