Senior IT Support Analyst

MCS Group; Leinster; On-site; EUR 46,125 - 64,575; Full time

Job summary

MCS Group is seeking an experienced Senior IT Support Analyst to join their team in Leinster, Ireland. This is for an initial 6-month contract where you will provide end-user support across various corporate environments.

The role involves troubleshooting desktop, hardware, software, and networking issues, and supporting both onsite and remote users. Candidates should possess strong IT support experience, excellent communication skills, and the ability to work independently in a busy environment.

Qualifications

• Strong IT support experience in a corporate environment.
• Experience supporting both Windows and Mac users.
• Excellent troubleshooting and customer service skills.

Responsibilities

• End-user support across desktop, hardware, software and networking issues.
• Supporting both onsite and remote users.
• Troubleshooting Windows and Mac environments.

Skills

IT support experience

Troubleshooting Windows and Mac

Customer service skills

AV technologies

Job description

Senior IT Support Analyst

Dublin City Centre

5 Days Onsite

Initial 6 Month Contract

I am working with one of the most recognised names in global media and entertainment and am delighted to be partnering exclusively with them on the search for an experienced Senior IT Support Analyst to join the team on an initial 6-month day-rate contract.

This is a fantastic opportunity to work within a fast-paced, high-profile environment, supporting users across multiple international locations while playing a key role in the day-to‑day operation of their IT services.

Responsibilities:

• End‑user support across desktop, hardware, software and networking issues
• Supporting both onsite and remote users through ticketing, desk‑side and remote support
• Troubleshooting Windows and Mac environments
• Assisting with AV and video conferencing technology, including large‑scale meetings and events
• Providing hands‑on support across office technology infrastructure when required

Requirements:

• Strong IT support experience in a corporate environment
• Experience supporting both Windows and Mac users
• Excellent troubleshooting and customer service skills
• Experience with AV technologies and meeting room support
• Ability to work independently in a busy, high-demand environment