Technical Consultant - Infrastructure

Collins McNicholas Recruitment & HR Services Group; Sligo; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Pension scheme

Bonus scheme

22 days annual leave

Enhanced sick pay

Training funding

Accreditations support

Career progression

Collaborative environment

Job summary

Collins McNicholas Recruitment & HR Services Group is seeking an experienced Technical Consultant to join our client's Service Delivery team in Ireland. This infrastructure-focused role supports on-premises and cloud environments, providing second-line support and hands-on administration of VMware, backups, storage and network services.

You will troubleshoot complex issues, own incidents to resolution, document configurations, and contribute to service improvements.

Qualifications

• 3-5+ years in infrastructure support, systems administration, or technical consulting.
• Hands-on IT infrastructure experience, especially VMware and backup/restore environments.
• Strong troubleshooting and analytical skills across multiple domains.
• Experience handling incidents and requests beyond first-line support.
• Understanding of server, storage, virtualization and backup infrastructure.
• Ability to own issues from investigation to resolution.
• Strong customer communication and stakeholder management.
• Comfort with ITSM processes and service standards.
• Excellent documentation, organization and time management.
• Relevant certifications (VMware VCP, Microsoft, HPE, Aruba, Fortinet or ITIL) advantageous.

Responsibilities

• Provide second-line technical support for incidents, service requests and escalations.
• Troubleshoot infrastructure issues across virtualisation, servers, storage, networking and cloud.
• Perform VMware VM administration and health checks.
• Carry out backup and restore operations and investigate failures.
• Maintain infrastructure administration, monitoring and proactive maintenance.
• Contribute to continual service improvement and knowledge sharing.
• Support upgrades, migrations, and project deployments.
• Maintain accurate technical documentation and ticket records.
• Provide remote and onsite technical support as required.
• Collaborate with analysts, vendors and customers to resolve complex issues.
• Mentor less experienced team members.

Skills

VMware vSphere

Backup & Restore

Disaster Recovery

Windows Server

Active Directory

Microsoft 365

ITIL/ITSM

Networking basics

Documentation

Tools

HPE storage platforms

HPE ProLiant servers

Hyper-V

ServiceDesk Plus

MS 365 admin center

Job description

Technical Consultant – Infrastructure

Location: Boyle, Co. Roscommon - full time on site

Department: Service Delivery

Reporting to: Service Operations Manager

Contract: Permanent, Full-Time

Working Hours: Monday to Friday, 9.00am to 5.30pm

We are seeking an experienced and customer-focused Technical Consultant to join our client's Service Delivery team.

This is an infrastructure-focused technical role, supporting enterprise customers across a range of on-premises and cloud environments. The successful candidate will act as a key technical resolver within an ITIL-aligned Service Delivery function, providing second-line support, infrastructure administration, technical troubleshooting and project support.

We are particularly interested in candidates with strong IT infrastructure experience, especially across VMware virtualisation, backup and restore technologies, servers, storage and disaster recovery.

The role would suit an infrastructure professional who enjoys troubleshooting complex technical issues, taking ownership of incidents through to resolution and working with a broad range of enterprise technologies.

Responsibilities:

• Provide second-line technical support for incidents, service requests and escalations.
• Troubleshoot, diagnose and resolve infrastructure issues across virtualisation, servers, storage, networking and cloud environments.
• Provide hands‑on support across VMware environments, including virtual machine administration, troubleshooting and infrastructure health checks.
• Perform and troubleshoot backup and restore operations, investigate backup failures and support disaster recovery activities.
• Carry out routine infrastructure administration, monitoring reviews, system health checks and proactive maintenance.
• Support the identification and resolution of recurring infrastructure issues and contribute to continual service improvement.
• Support infrastructure upgrades, migrations, service improvements and project deployments.
• Maintain accurate technical documentation, ticket records, infrastructure information and customer environment documentation.
• Provide professional remote and onsite technical support to customers where required.
• Work closely with Technical Analysts, senior technical staff, vendors and customers to resolve complex issues.
• Contribute to knowledge sharing, technical documentation and mentoring of less experienced team members.

Technical Experience:

The successful candidate will have experience across enterprise IT infrastructure, with particular strength in virtualisation and backup technologies.

Experience with a strong selection of the following would be advantageous:

• VMware vSphere / VMware Cloud Foundation, including virtual machine administration and troubleshooting.
• Backup and restore technologies, backup monitoring, troubleshooting failed backups and recovery processes.
• Disaster recovery and business continuity environments.
• Enterprise server and storage infrastructure.
• HPE ProLiant servers.
• HPE SimpliVity, HPE Alletra, Nimble, Primera or similar enterprise storage platforms.
• Hyper‑V or other virtualisation / Hyperconverged Infrastructure (HCI) platforms.
• Microsoft Windows Server, Active Directory and Group Policy.
• Microsoft 365 technologies.
• HPE Aruba switching, wireless and network management platforms.
• Infrastructure monitoring and management solutions.
• Identity, security and access management technologies.
• ITSM platforms such as ServiceDesk Plus and ITIL-aligned service management processes.

Requirements:

• 3-5+ years' experience in an infrastructure support, systems administration or technical consulting rôle.
• Strong hands‑on experience in IT infrastructure, particularly VMware and backup/restore environments.
• Strong troubleshooting and analytical skills across multiple technology domains.
• Experience handling technical incidents and service requests beyond first-line support.
• A good understanding of server, storage, virtualisation and backup infrastructure.
• Experience investigating technical faults and taking ownership of issues through to resolution.
• Strong customer communication and stakeholder management skills.
• Ability to work effectively within structured ITSM processes and service standards.
• Strong documentation, organisational and time‑management skills.
• Relevant certifications such as VMware VCP, Microsoft, HPE, HPE Aruba, Fortinet or ITIL would be advantageous.

Ideal Candidate:

• Technically capable, professional and customer‑focused.
• A strong infrastructure troubleshooter with a methodical approach to problem solving.
• Comfortable working with VMware, backup and restore technologies and enterprise infrastructure.
• Confident taking ownership of technical issues from initial investigation through to resolution.
• Comfortable communicating with customers, colleagues and third‑party vendors.
• Able to work independently while contributing effectively to a collaborative technical team.
• Organised and committed to maintaining high standards of technical documentation.
• Proactive in identifying opportunities for service improvement.
• Motivated to continually develop your technical skills and work towards relevant industry and vendor certifications.

What We Offer:

• Highly competitive salary.
• Company pension scheme and bonus scheme.
• 22 days' annual leave.
• Enhanced sick pay scheme.
• Funded technical training and professional development.
• Support in achieving industry and vendor accreditations.
• Clear career progression into Senior Consultant and technical specialist roles.
• Collaborative and supportive working environment.