Technical Services Technician

Uniting Holding; Ennis; On-site; EUR 30,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Educational Assistance Programme

Life Assurance

23 Days Annual Leave

Opportunity to gain recognisedIndustry

EAP/ Well Being Support Programme

Company events

On-site parking

Opportunity to work with a fantastic团队

Job summary

Tierneys provides IT solutions and support to hospitality and SME clients across Ireland. The role involves monitoring, triaging and resolving cloud security tickets, assisting with Secure Score reporting and vulnerability checks, and handling managed services tickets.

You will configure workshop hardware, support technical projects, perform regular platform and security checks, liaise with engineers and customers, and maintain accurate records while pursuing continuous professional development.

Qualifications

• Graduate in IT or relevant certification.
• Excellent communication and interpersonal skills.
• Willingness to learn and adapt to a fast-paced IT environment.

Responsibilities

• Monitor, triage, and resolve cloud security tickets.
• Assist with Secure Score reporting and vulnerability checks.
• Review and respond to managed services tickets and backups.

Skills

IT knowledge

Communication skills

Interpersonal skills

Office 365

Education

Graduate IT degree

Tools

CompTIA certification

Job description

Role Purpose

Tierneys, provide a trusted and reputable range of IT Solutions, Support and Consultancy Services to the Hospitality & SME industry sectors across Ireland, the UK and beyond. We offer a variety of cutting-edge IT product solutions and support services to our customers, from leading partners around the globe, enabling our clients to gain the maximum from their IT investment, helping them achieve their specific needs.

Key Responsibilities of this role are to:

• Monitor, Triage, and Action Cloud Security Tickets, including Daily Huntress Incidents & Escalations and Weekly Defender Incidents & Alerts.
• Assist with Monthly Secure Score Reporting & Vulnerability Checks tickets.
• Review and Respond to Managed Services tickets, including Alerts for Managed Backups, Servers, Failed HDD’s, Devices Offline, and associated Operational Tasks.
• Prepare, Configure, and Process Workshop Hardware, including Desktops, Laptops, Tablets, NAS’s, and On-Loan Devices.
• Support Technical Services Projects, including but not limited to Large Device Installs, UniFi Switch and AP Pre-Adoption and Config, Veeam Upgrades, Synology DSM Updates, and occasional POS Hardware Preparation.
• Complete Scheduled Platform and Security Checks, including VSPC, ESET PROTECT, CloudBerry, and Huntress Monitoring Activities.
• Handle and Facilitate the Repair of Devices by Booking-In, Assessing, and Troubleshooting Customer Hardware, whilst keeping the Customer Updated and Coordinating with other 3rd Parties in line with agreed Processes and Service Expectations.
• Handle and Facilitate the Decommissioning of Old Customer Hardware.
• Assist with the Monthly Logging, Handling, and Disposal of Hard Drives in accordance with Company Policy, ISO requirements, and GDPR compliance obligations.
• Provide Remote Field Support for our Field Service Engineers Onsite.
• Follow Documented Technical and Operational Processes as directed by the Head of Technical Services and relevant Team Procedures.
• Maintain a consistently High-Standard of work, with strong Attention to Detail, Accuracy, and Ownership of assigned tasks.
• Demonstrate a Positive approach to Learning and Continuous Professional Development, including participation in formal Technical Training and Certification where required.
• Contribute to the ongoing improvement of technical systems, procedures, documentation, and operational processes.
• Liaise professionally with engineers, technicians, internal teams, customers, and third-party providers to support effective issue resolution and service delivery.
• Install, configure, and troubleshoot hardware and software in accordance with internal standards and customer requirements.
• Handle customer issues effectively and efficiently, escalating where appropriate and ensuring clear communication throughout the support process.
• Support a high level of customer satisfaction by delivering reliable, professional, and timely technical service.
• Maintain accurate and up-to-date records, including Passwords, Configurations, Asset information, and Technical Documentation, in line with Company Procedures.
• Ensure Workshop areas are kept clean, tidy, organised, and safe for day-to-day technical activity.
• Undertake any other reasonable duties that may arise from time to time and are consistent with the scope and level of the role.

Additionally

On occasion, the role may require attendance at Customer Sites or Field Visits in Support of Technical Services activity. The role may require flexibility in working arrangements depending on business needs, customer requirements, installations, or operational priorities.

Desired candidate’s skills and experience:

• Graduate caliber in IT desirable or certification in relevant industry field such as CompTIA
• Genuine interest in the IT field and developing a career within the industry.
• Excellent communication and interpersonal skills
• A flexible and positive attitude to work
• A good working knowledge of Office 365 and interest in both Security and Software is desirable for this Role.
• Full Clean Driving License for Local Site Visits if required.

What benefits will you get in return from the Company?

• Competitive salary
• Educational Assistance Programme
• Life Assurance
• 23 Days Annual Leave
• Opportunity to gain recognised industry certification
• EAP/ Well Being Support Programme
• Company events
• On- site parking
• Opportunity to work with a fantastic team!