Team Leader

Carr Golf; Leinster; On-site; EUR 35,000 - 48,000; Full time

Benefits offered by this job

20 days Annual Leave

Birthday leave

Staff discounts at Pro Shop

On-site parking

Social club

Annual salary review

Cycle to work scheme

Job summary

Carr Golf is seeking a capable Team Leader for our new multi-activity leisure facility in Naas, Co. Kildare. You will manage daily operations, guide staff, deliver excellent customer experiences, and oversee F&B and safety programs to ensure a memorable visit for guests.

Ideal candidates have 2-3 years in hospitality or customer service management, proven staff supervision skills, and a hands-on approach to operational excellence in a fast-paced environment.

Qualifications

• 2-3 years' experience in hospitality, leisure, or customer service management.
• Proven track record in supervising staff and coordinating daily operations.
• Experience in F&B service including stock management and hygiene standards.
• Strong background in delivering high-quality customer journeys in a fast-paced environment.
• Experience handling cash, bookings, and tills reconciliation.
• Technical competence in booking systems, POS, and customer service platforms.

Responsibilities

• Coordinate staff to ensure roles are carried out to standard.
• Oversee customer journey from arrival to departure.
• Open and close facility per operating hours.
• Manage F&B operations and stock levels.
• Ensure safety compliance and SOP adherence.
• Assist with inventory management and cash handling.

Skills

Staff supervision

Customer service

Cash handling

Operations management

Safety compliance

Tools

POS system

Booking systems

Job description

Team Leader

Carr Golf is proud to be certified as a Great Place to Work. As a leading golf services company, we specialise in delivering tailored business development solutions to client, leased and operated golf clubs, helping them maximise their potential and achieve sustainable business growth.

The Opportunity

We are currently seeking a motivated and enthusiastic Team Leader to join our team at an exciting new multi-activity leisure facility in Naas, Co. Kildare.

The facility offers a diverse range of activities and amenities, including a driving range, coffee dock, Par 3 golf course and six all-weather five-a-side football pitches. We also host children's birthday parties for ages up to 12, providing a fun and engaging experience for families and young visitors.

Job Overview

As a Team Leader, you will be responsible for delivering an excellent entertainment experience. This role involves hands-on operational tasks, customer service, F&B and ensuring a safe and enjoyable experience for all guests. You will be responsible for overseeing staff roles and ensuring the roles are carried out with the brand and vision.

Key Responsibilities

Co-ordinating Staff

• Ensure staff roles are being carried accordingly.
• Ensure the customer journey is being implemented by all staff.
• Ensure staff daily and weekly checklists are being completed to a high standard.
• Ensure staff arrive to work on time and in uniform.
• Develop train and coach staff members to the 4 star standards required.
• Ensure our staffing resources on the ground are maximised and co-ordinated affectively.
• Schedule staff shifts and rosters .

Customer Service Journey

• Greet customers, capture their details on arrival.
• Escort customers to their bays log them in and explain the technology.
• Ask all customers if they would like to order food.
• Check back with the customer 10 minutes after arrival, answer any questions they may have and confirm if they want to order F&B.
• Refill bays with golf balls before the client runs out.
• Stay present on the bays to help with any queries and manage the turnover of bookings.
• Monitor customer activities, offering assistance and maintaining a friendly atmosphere.
• Handle customer concerns or issues promptly and professionally.

Daily Operations

• Open and close the Facility as per operating hours.
• Set up and arrange golf balls, tees, and other necessary equipment.
• Ensure the cleanliness and organization of the range area.
• Assist with golf ball collections.
• Follow company Standard operating procedures.
• Ensure all bookings are updated .
• Support Social Media with the Marketing Department.
• Ensure Safety, SOPs and Service are complied with and adhered to.

F&B Operations

• Oversee quality and efficient food and beverage service to driving range customers.
• To maintain food standards and cleanliness according procedures.
• To work in a clean and tidy environment.
• To assist in food preparation.
• Monitor/Manage F&B stock orders.

Equipment Maintenance

• Regularly inspect and maintain golf ball dispensers/washers and other range equipment.
• Report any malfunctions or issues to the appropriate personnel.
• Assist with routine maintenance tasks as needed.

Safety Compliance

• Enforce safety regulations and guidelines for customers and staff.
• Conduct regular safety checks of the facility and equipment.
• Coordinate with management to address and resolve safety concerns.

Inventory Management

• Monitor and manage the inventory of golf balls, tees, and other supplies.
• Replenish supplies as needed and keep accurate records.
• Assist with inventory audits and reporting.

Cash Handling

• Process customer payments accurately and provide receipts.
• Reconcile cash drawer at the end of each shift.
• Reconcile YGB bookings every morning for the day previous
• Report any discrepancies or issues to the Manager.

Requirements

• 2-3 years' experience in hospitality, leisure, or customer service management.
• Proven track record in supervising staff and coordinating daily operations.
• Experience in F&B service including stock management, hygiene standards, and customer service delivery.
• Strong background in delivering high-quality customer journeys in a fast-paced environment.
• Previous experience handling cash, processing bookings, and reconciling tills.
• Technical competence in using booking systems, POS, and customer service platforms.

Benefits

• 20 days Annual Leave
• 1 Additional Annual Leave day for your Birthday
• Additional Annual Leave with Length of Service
• Discounts in the Groups Pro Shop
• Car Parking On-Site
• Social Club
• Annual Salary Review
• Cycle to Work Scheme