Team Leader

bwgfoods; Carlow; On-site; EUR 40,000 - 50,000; Full time

Job summary

bwgfoods in Carlow is seeking a Team Leader for the Value Centre Carlow on a permanent full-time basis. The successful candidate will support the Cash & Carry Management Team to ensure operations are professional, compliant, and profitable.

Key responsibilities include supervising and training staff, handling customer queries, growing sales, and ensuring stock control and compliance with standards. The role requires flexibility, effective communication, and a focus on security and overhead

Qualifications

• Experience in a customer-facing role is essential.
• Experience in the licensed and/or grocery, catering trade is desirable.
• Ability to supervise and train staff and manage day-to-day operations.
• Basic HACCP understanding preferred.

Responsibilities

• Provide support in the absence of the Manager/Assistant Manager and carry out duties including key holding responsibilities.
• Communicate effectively with customers and staff to resolve queries.
• Supervise, mentor and train new and existing staff.
• Assist and grow customer sales.
• Ensure accurate, professional processing of customers’ orders.
• Ensure compliance with Wholesale Standards Programme.
• Assist with stock replenishment and stock control.
• Ensure branch is prepared for Quarter End activities.
• Maintain security of the Cash & Carry.
• Supervise employees in the Value Centre.
• Contribute to a customer-focused, friendly operation.
• Minimise expenditure and assist with overheads.
• Undertake any other activities as required.

Skills

Customer service

Team leadership

Stock control

Communication

Flexible hours

Tools

Forklift

Job description

Team Leader – VC Carlow

Applications are invited for the positions of Team Leader in Value Centre Carlow on a permanent full-time basis. The successful candidate will provide support to the Cash & Carry Management Team to ensure the Value Centre operates in a professional, compliant, and profitable manner.

KEY RESPONSIBILITIES OF A TEAM LEADER INCLUDE:

• Providing support in the absence of the Cash & Carry Manager/Assistant Manager, and to carry out any duties as required (including key holding responsibilities).
• Communicate effectively with customers & staff ensuring queries are resolved efficiently & effectively.
• The supervision, mentoring and training of new & existing staff.
• Assisting and growing customer sales.
• Attention to detail in all aspects – ensuring accurate, professional and speedy processing of customers’ orders.
• Ensuring compliance with the Wholesale Standards Programme
• Working in conjunction with Management in relation to effective replenishment and stock control in line with company procedures, whilst also ensuring stock availability to meet customer needs
• Working in conjunction with Cash & Carry Management to ensure the branch is prepared for Quarter End activities
• Ensuring security of Cash & Carry is maintained, protecting employees and stock
• Ensuring the effective supervision of employees in the Value Centre, as directed
• Contribute to the operation of the branch in a customer focused/friendly manner
• Minimising expenditure and, where appropriate, assist with the management of overheads
• To undertake any other activities as required in line with operational demands.

THE SUCCESSFUL TEAM LEADER WILL:

• Be a highly motivated self-starter
• Have strong interpersonal skills, with the ability to communicate with customers and suppliers in a professional manner
• Have experience in a customer-facing role
• Have experience of the licensed and/or grocery, catering trade
• Have the ability to contribute to the management of day-to-day floor operation of the Cash & Carry, including staff, stock control, deliveries & merchandising
• Be flexible with start / finish times and ensure operational demands are facilitated.
• Have some understanding of HACCP
• Experience in the Chill/Frozen sector is an advantage.
• Forklift experience is an advantage