Team Leader

BWG Foods; Carlow; On-site; EUR 34,000 - 45,000; Full time

Job summary

BWG Foods in Carlow seeks a Team Leader for the Value Centre Carlow on a permanent, full-time basis. You will support management to maintain professional, compliant, and profitable operations while supervising staff and ensuring efficient order processing.

The role emphasizes leadership, customer service, stock control, and adherence to standards, with flexibility for varied start/finish times and a focus on ongoing training and development.

Qualifications

• Be a highly motivated self-starter.
• Strong interpersonal skills for customer and supplier interactions.
• Experience in a customer-facing role is preferred.
• Experience in licensed and/or grocery, catering trade is advantageous.
• Ability to contribute to day-to-day floor operations including staff, stock, deliveries and merchandising.
• Flexible with start/finish times to meet operational demands.
• Some understanding of HACCP is beneficial.
• Experience in Chill/Frozen sector is an advantage.
• Forklift experience is an advantage.

Responsibilities

• Provide support in the absence of the Cash & Carry Manager/Assistant Manager, including key holding responsibilities.
• Communicate effectively with customers & staff to resolve queries efficiently.
• Supervise, mentor and train new and existing staff.
• Assist and grow customer sales.
• Ensure accurate, professional and speedy processing of customers' orders.
• Ensure compliance with the Wholesale Standards Programme.
• Assist with replenishment and stock control to meet customer needs.
• Support branch readiness for Quarter End activities with Management.
• Maintain security of cash & carry and protect employees and stock.
• Supervise employees in the Value Centre as directed.
• Contribute to a customer-focused and friendly branch operation.
• Minimise expenditure and assist with overhead management.
• Undertake other duties as required.

Skills

Self-motivation

Interpersonal skills

Customer-facing experience

Grocery/foodservice knowledge

Floor operation management

Flexibility

HACCP awareness

Chill/Frozen sector knowledge

Forklift experience

Job description

Team Leader – VC Carlow

Applications are invited for the positions of Team Leader in Value Centre Carlow on a permanent full-time basis. The successful candidate will provide support to the Cash & Carry Management Team to ensure the Value Centre operates in a professional, compliant, and profitable manner.

KEY RESPONSIBILITIES OF A TEAM LEADER INCLUDE:

Providing support in the absence of the Cash & Carry Manager/Assistant Manager, and to carry out any duties as required (including key holding responsibilities).

Communicate effectively with customers & staff ensuring queries are resolved efficiently & effectively.

The supervision, mentoring and training of new & existing staff.

Assisting and growing customer sales.

Attention to detail in all aspects – ensuring accurate, professional and speedy processing of customers’ orders.

Ensuring compliance with the Wholesale Standards Programme

Working in conjunction with Management in relation to effective replenishment and stock control in line with company procedures, whilst also ensuring stock availability to meet customer needs

Working in conjunction with Cash & Carry Management to ensure the branch is prepared for Quarter End activities

Ensuring security of Cash & Carry is maintained, protecting employees and stock

Ensuring the effective supervision of employees in the Value Centre, as directed

Contribute to the operation of the branch in a customer focused/friendly manner

Minimising expenditure and, where appropriate, assist with the management of overheads

To undertake any other activities as required in line with operational demands.

THE SUCCESSFUL TEAM LEADER WILL:

Be a highly motivated self-starter

Have strong interpersonal skills, with the ability to communicate with customers and suppliers in a professional manner

Have experience in a customer-facing role

Have experience of the licensed and/or grocery, catering trade

Have the ability to contribute to the management of day-to-day floor operation of the Cash & Carry, including staff, stock control, deliveries & merchandising

Be flexible with start / finish times and ensure operational demands are facilitated.

Have some understanding of HACCP

Experience in the Chill/Frozen sector is an advantage.

Forklift experience is an advantage