Team Leader

BWG Foods UC; Carlow; On-site; EUR 32,000 - 46,000; Full time

Job summary

BWG Foods UC is seeking a Team Leader for the Value Centre in Carlow. The successful candidate will support management, supervise staff, and drive customer sales while ensuring compliance and efficient stock control.

The role involves mentoring staff, maintaining security, and coordinating with management to prepare for quarter-end activities in a fast-paced retail environment.

Qualifications

• Be a highly motivated self-starter.
• Strong interpersonal skills for professional communication with customers and staff.
• Experience in a customer-facing role.
• Experience in the licensed and/or grocery, catering trade.
• Ability to contribute to day-to-day floor operation (staff, stock control, deliveries, merchandising).
• Flexible with start/finish times to meet operational demands.
• Some understanding of HACCP.

Responsibilities

• Providing support in the absence of the Cash & Carry Manager/Assistant Manager, including key holding responsibilities.
• Communicate with customers & staff to resolve queries efficiently & effectively.
• Supervise, mentor and train new & existing staff.
• Assist and grow customer sales.
• Ensure accuracy and professionalism in processing customer orders.
• Ensure compliance with the Wholesale Standards Programme.
• Assist with replenishment and stock control to meet customer needs.
• Prepare the branch for Quarter End activities with Management.
• Maintain security of Cash & Carry, protecting employees and stock.
• Supervise employees in the Value Centre.
• Contribute to a customer-focused, friendly branch operation.
• Minimise expenditure and assist with overhead management.
• Undertake any other activities as required.

Skills

Self-starter

Interpersonal skills

Customer-facing

Grocery experience

Floor operation

Flexibility

HACCP knowledge

Chill/Frozen experience

Forklift experience

Job description

Team Leader – VC Carlow

Applications are invited for the positions of Team Leader in Value Centre Carlow on a permanent full-time basis. The successful candidate will provide support to the Cash & Carry Management Team to ensure the Value Centre operates in a professional, compliant, and profitable manner.

KEY RESPONSIBILITIES OF A TEAM LEADER INCLUDE:

• Providing support in the absence of the Cash & Carry Manager/Assistant Manager, and to carry out any duties as required (including key holding responsibilities).
• Communicate effectively with customers & staff ensuring queries are resolved efficiently & effectively.
• The supervision, mentoring and training of new & existing staff.
• Assisting and growing customer sales.
• Attention to detail in all aspects – ensuring accurate, professional and speedy processing of customers’ orders.
• Ensuring compliance with the Wholesale Standards Programme
• Working in conjunction with Management in relation to effective replenishment and stock control in line with company procedures, whilst also ensuring stock availability to meet customer needs
• Working in conjunction with Cash & Carry Management to ensure the branch is prepared for Quarter End activities
• Ensuring security of Cash & Carry is maintained, protecting employees and stock
• Ensuring the effective supervision of employees in the Value Centre, as directed
• Contribute to the operation of the branch in a customer focused/friendly manner
• Minimising expenditure and, where appropriate, assist with the management of overheads
• To undertake any other activities as required in line with operational demands.

THE SUCCESSFUL TEAM LEADER WILL:

• Be a highly motivated self-starter
• Have strong interpersonal skills, with the ability to communicate with customers and suppliers in a professional manner
• Have experience in a customer-facing role
• Have experience of the licensed and/or grocery, catering trade
• Have the ability to contribute to the management of day-to-day floor operation of the Cash & Carry, including staff, stock control, deliveries & merchandising
• Be flexible with start / finish times and ensure operational demands are facilitated.
• Have some understanding of HACCP
• Experience in the Chill/Frozen sector is an advantage.
• Forklift experience is an advantage