Team Lead, Premium Retail & Brand Experience

Aramark; Munster; In loco; EUR 19.000 - 28.000; Part-time

Vantaggi offerti da questo lavoro

Pension Scheme

Professional Development

Employee Assistance Programme

Employee Referral Bonus

Family Friendly Policies

Cycle To Work Scheme

Health & Wellness Programmes

Descrizione del lavoro

Avoca is seeking a Team Lead for our Molls Gap location. This part-time role requires availability midweek and weekends, five days over seven, with immediate start.

You will support the management team and lead staff in your department when a manager is absent, upholding Avoca’s service standards. You will coach colleagues on tills, food safety, merchandising and customer service while ensuring brand consistency and compliance with health and safety policies.

Competenze

• 3 - 5 years’ experience in a high-end customer facing retail business.
• Highly organized with an ability to multi-task, priorities and work to tight deadlines.
• Must be strategic, commercial minded with a clear vision and a passion for retail.
• Excellent customer service skills – the ability to go “above and beyond”.
• Be a creative and innovative thinker.
• Be a teamwork champion.
• Flexibility – roster changes and cover on days that are short-staffed.

Mansioni

• Provide support for the wider management team and lead staff when managers are absent.
• Ensure high level of customer service across the store and handle complaints.
• Perform end-of-day cash handling and lodgement reporting; safe counts.
• Train and develop staff in tills, coffee, merchandising, HACCP/food safety.
• Manage supplier orders and maintain excellent relationships; create POs.
• Act as brand guardian and ensure displays meet Avoca standards.
• Drive innovation and support the team in the delivery of new concepts.
• Ensure compliance with health and safety and food safety.

Conoscenze

Customer service

Organizational skills

Multi-tasking

Strategic thinking

Teamwork

Retail experience

Descrizione del lavoro

Avoca is seeking a Team Lead for our Molls Gap location. This part-time role requires availability midweek and weekends, five days over seven, with immediate start.

You will support the management team and lead staff in your department when a manager is absent, upholding Avoca’s service standards. You will coach colleagues on tills, food safety, merchandising and customer service while ensuring brand consistency and compliance with health and safety policies.