Team Lead

Hollybank Trustees Ltd; Newbridge; On-site; EUR 28,000 - 42,000; Full time

Job summary

Kilkenny Design in Newbridge, Co. Kildare, Ireland, seeks an energetic team lead with a strong jewellery sales background to deliver exceptional service and drive sales.

You will coach colleagues, maintain store standards, manage stock, and work a rotating schedule including weekends. The role is fixed term / full-time with on-site duties.

Qualifications

• Strong background in jewellery sales.
• Excellent customer service and communication.
• Experience motivating a team.

Responsibilities

• Keep the shop floor running smoothly and maintain store standards.
• Stock replenishment and replenishment accuracy.
• Collaborate with colleagues and build relationships with customers.
• Maximise sales through upselling and link selling.
• Stay aware of store targets and KPIs (Sales, ATV, conversion).
• Open/close the store and handle cash as required.

Skills

Jewellery sales

Customer service

Communication

Team leadership

Stock replenishment

Job description

Location: On site / Newbridge, Co. Kildare, Ireland
job type: Fixed term / Full-time
Sector and subsector: Retail | General
Salary: Competitive salary

• Kilkenny Design, Whitewater S.C., Newbridge
• Fixed term contract, September 2026 to January 2027
• Due to the nature of the role, applicants must have full flexibility and availability across the working week. Hours are rostered on a rotating schedule including weekdays, weekends, daytime, and evening shifts.

About You

We are looking for an energetic, passionate and customer focused team lead to join our team. With a strong background in jewellery sales and a genuine passion for delivering exceptional service, you will play an important role in motivating the team while driving sales and creating an outstanding customer experience. Your jewellery knowledge will enable you to engage with customers, share your product expertise and ensure every customer receives a memorable experience.

You will also:

• Have great communication and organisational skills to keep the shop floor running smoothly and ensuring general store standards and stock replenishment are carried out/maintained.
• Be collaborative in your nature, and thrive as part of a team, building relationships with colleagues and customers alike.
• Maximise the sales potential of the store and enjoy the thrill of achieving sales targets through link selling and upselling our products and services.
• Make yourself aware of store targets and KPI’s such as Sales, ATV, conversion and IPT.
• Continuously communicate, support and provide feedback to your management team.
• Opening/closing the store with the responsibility of the keys.
• Cash management from the point of sales to the collection of cash.

About Us

Kilkenny Design is proud to promote Ireland's unique heritage, culture, and creative talent by offer a carefully curated collection of designers across fashion, homeware, jewellery, kids, beauty, and wellness. Giving our customers the chance to find the perfect gift or something special for themselves and their families along with exceptional customer service is what we do best.

This role is open to everyone who believes they can put a smile on our customer's faces and support their colleagues. At Kilkenny our values and behaviours inform what we do and shape our decision making. We hire great people to ensure that the best possible experience is created for our customers and colleagues each day.

Please note due to the large number of applicants for this role we will only be able to contact the successful candidates. Thank you.

Kilkenny is a progressive employer with a Values based culture and a strong emphasis on people development.