Team Lead

Avoca Ireland; Glencap Commons North; On-site; EUR 17,000 - 25,000; Part time

Benefits offered by this job

Pension Scheme

Professional Development

Employee Assistance Programme

Employee Referral Bonus

Family Friendly Policies

Life Assurance Benefit

Cycle To Work Scheme

Health & Wellness Programmes

Job summary

Avoca Kilmacanogue is seeking a Team Lead for a part-time role (30 hours per week), with a midweek availability requirement. You will support the management team and lead store staff in the absence of a manager, delivering exceptional customer service and upholding Avoca’s brand standards.

The ideal candidate has 3–5 years in a high-end retail setting, is an experienced barista, highly organized, and able to multi-task while maintaining a strong team focus and a passion for retail excellence.

Qualifications

• 3–5 years experience in a high-end customer facing retail environment.
• Experienced barista with a passion for exceptional service.
• Highly organised with the ability to multi-task and meet deadlines.
• Strategic, commercially minded with a love for retail.
• Excellent customer service with a willingness to go above and beyond.
• Creative, innovative thinker and a teamwork champion.

Responsibilities

• Provide support to the wider management team and lead department staff in the absence of a manager.
• Maintain high customer service standards and handle complaints appropriately.
• Oversee cash handling, end-of-day lodgement, and safe/cash controls.
• Train staff across tills, coffee preparation, merchandising, HACCP/food safety.
• Manage orders and supplier relationships, creating POs and ensuring brand standards.

Skills

Customer service

Barista skills

Retail merchandising

Team leadership

Job description

Avoca operates in 13 locations across the country. After all this time, the ethos of Avoca remains the same. We cherish our time-honoured traditions, which have been lovingly passed down through several generations. Our skills might be steeped in a long and rich tradition, but our attitude is to look to the future. We are now heralded as one of Ireland's most exciting retail stores, with a host of award-winning cafes, restaurants and food markets crammed with artisanal ingredients from near and far.

We are looking for a Team Lead in our Avoca Kilmacanogue store. This is a part time role (30 hours per week), 5 days over 7 per week, for immediate start. The suitable candidate needs to be available mid week.

Job Specification

The role of a Team Lead is to provide support for the wider management team, and to be a team lead for employees in your department when a manager is absent.

Roles And Responsibilities

• Customer Service - Ensure a high level of customer service is adhered to throughout the store, handle any customer complaints appropriately, escalating where necessary.
• Cash Management - Performing end of day cash and accurate lodgement reporting, safe counts and cash drops. Correct use of meridian to input cash/safe details.
• Staff training and development - ensuring all employees are adequately trained in areas such as tills, coffee training, merchandising, HACCP/Food safety etc.
• Order processing - adhering to order schedules and processes, from both internal and external suppliers, creating PO's and maintaining excellent supplier relationships. Adhering to Avoca systems and procedures.
• Act as a brand guardian to ensure consistency across the breadth of our offering
• Drive innovation, embrace change and support the team in the delivery of new concepts
• Ensure retail visual merchandising and displays are in keeping with Avoca brand standards
• Full compliance with health & safety and Food Safety requirements throughout our operations

Requirements

• 3 - 5 years' experience in a high-end customer facing retail business
• Experienced barista
• Highly organized with an ability to multi-task, priorities and work to tight deadlines
• Must be strategic, commercial minded with a clear vision and a passion for retail
• Excellent customer service skills - the ability to go "above and beyond"
• Be a creative and innovative thinker
• Be a teamwork champion
• Flexibility - The nature of the business is dependent on customer service which requires
• certain aspects of flexibility such as roster changes, cover on days that are short-staffed that
• may be in different areas of the store.

Why work with us?

We're always on the lookout for like-minded folks to join our merry band of men and women. So, apart from coming to work with your amazing teammates every day, we also offer the following benefits:

• Pension Scheme
• Professional Development
• Employee Assistance Programme
• Employee Referral Bonus
• Family Friendly Policies
• Life Assurance Benefit
• Cycle To Work Scheme
• Health & Wellness Programmes

Avoca is an equal opportunities employer.