Systems Support Assistant

Company Details Confidential; New Ross; On-site; EUR 31,000 - 42,000; Full time

Job summary

NT R&D Logistics Systems Limited in New Ross, Co. Wexford, invites applications for an entry-level Systems Support Assistant. You will monitor systems, troubleshoot issues, and support end users to gain hands-on experience in a fast-paced environment.

The role is based at Oaklands House, New Ross, with 39 hours per week. Salary is €36,605 per annum, reflecting entry-level responsibilities in a supported IT operations team.

Qualifications

• Basic understanding of operating systems (Windows/Linux) and networking fundamentals.
• Familiarity with ticketing/helpdesk tools (Zammand, Zendesk, ServiceNow).
• Strong problem-solving skills with the ability to diagnose issues.
• Clear written and verbal communication with stakeholders.

Responsibilities

• Monitor system performance and respond to alerts, escalating recurring or complex issues to senior engineers.
• Provide first-line technical support to internal staff and/or clients, diagnosing and resolving software, access, and configuration issues.
• Maintain accurate documentation of incidents, resolutions, and standard operating procedures for the support knowledge base.

Skills

Operating systems knowledge

Networking fundamentals

Problem solving

Communication skills

Tools

Zammand

Zendesk

ServiceNow

Job description

NT R&D Logistics Systems Ltd, Oaklands House, New Ross, Co. Wexford, Y34 X335

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Application Details

In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit. Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.

Job Description

We're looking for a Systems Support Assistant to join our team. This is a support-focused role - you'll help keep our systems running smoothly, troubleshoot issues, and assist end users. It's a great entry point for someone who wants hands-on systems experience.

Responsibilities

• Monitor system performance and respond to alerts, escalating recurring or complex issues to senior engineers.
• Provide first-line technical support to internal staff and/or clients, diagnosing and resolving software, access, and configuration issues.
• Maintain accurate documentation of incidents, resolutions, and standard operating procedures for the support knowledge base.

Requirements

• Basic understanding of operating systems (Windows/Linux) and networking fundamentals.
• Familiarity with ticketing/helpdesk tools (e.g., Zammand, Zendesk, ServiceNow).
• Strong problem-solving skills with the ability to methodically diagnose issues.
• Clear written and verbal communication skills for liaising with both technical and non-technical stakeholders.

Salary - €36,605 per annum

Hours of work - 39 hours per week

Employer - NT R&D Logistics Systems Limited

Job Location - Oaklands House, Oaklands, New Ross, Co.Wexford, Y34 X335

Sector

• administrative and support service activities

Career Level

• Entry Level