Technical Operations Analyst

APLEONA IRELAND LIMITED; Rathfarnham; Hybrid; EUR 40,000 - 65,000; Full time

Benefits offered by this job

Remote/Blended working

Job summary

APLEONA IRELAND LIMITED is seeking a Technical Operations Analyst to support day-to-day service operations, improve performance with data-driven insights, and coordinate technical teams. The role combines operational support, systems management, reporting, and workflow optimisation to enhance service delivery.

Key duties include tracking KPIs, using Power BI to analyse data, producing reports for management, and providing IT and systems support. Suitable for remote or blended work in Ireland.

Qualifications

• Minimum 2 years of experience in a relevant operations/support role.
• Level 4 qualification or IT-related qualification accepted.
• English fluency at high level (C2).
• Experience with Power BI or similar reporting tools is desirable.

Responsibilities

• Track and monitor KPIs to measure operational efficiency and service performance.
• Use Power BI to analyse operational data and generate actionable insights.
• Produce clear, structured reports for management and stakeholders.
• Provide day-to-day IT and systems support, troubleshooting issues.
• Conduct workflow analysis and recommend data-driven improvements.
• Train and onboard engineers on systems, tools and processes.
• Coordinate engineering teams to maximise coverage and response times.
• Manage and optimise technical workflows to improve productivity.
• Support ongoing system improvements and process enhancements.

Skills

Analytical thinking

Problem solving

Teamwork

Time management

Communication

IT support

Education

Level 4 qualification or IT-related qualification

Tools

Power BI

Job description

APLEONA IRELAND REAL EST LIMIT, Landscape House, Landscape Rd, Church, Dublin 14, D14 A6P3

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Application Details

In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit. Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.

Job Description

The Technical Operations Analyst is responsible for supporting day-to-day service operations, improving performance through data-driven insights, and ensuring efficient coordination of technical teams. The role combines operational support, systems management, reporting, and workflow optimisation to enhance service delivery.

Main duties and responsibilities

• Track and monitor key performance indicators (KPIs) to measure operational efficiency and service performance
• Use Power BI to analyse operational data and generate actionable insights for continuous improvement
• Produce clear, structured reports for management and stakeholders to support decision-making
• Provide day-to-day IT and systems support, troubleshooting issues and ensuring smooth operations
• Conduct workflow analysis, recommend data-driven improvements, and support the implementation of operational systems and digital tools
• Train and onboard engineers on systems, tools, and processes to ensure consistency and compliance
• Schedule and coordinate engineering teams to maximise coverage, efficiency, and response times
• Manage and optimise technical workflows to improve productivity and streamline operations
• Support ongoing system improvements and process enhancements across the service function

Qualifications and experience

• Strong analytical and problem-solving skills
• Experience with Power BI or similar reporting tools
• Good understanding of operational workflows and service environments
• Strong organisational and coordination abilities
• Effective communication with both technical teams and stakeholders
• Experience in IT support, service operations, or facilities coordination (desirable)

• This vacancy is suitable for Remote/Blended working
• Sector: professional, scientific and technical activities

Career Level

• Entry Level

Candidate Requirements

Essential

• Minimum Experienced Required (Years): 2
• Minimum Qualification: Level 4 (incl Leaving Certificate/ Leaving Certificate Applied/ Leaving Certificate Vocational Programme) OR IT
• Specialising In: it communications
• Languages: English C2-Master (Fluent)

Desirable

• Ability Skills: Administration, Computer Literacy, Engineering, Technical IT
• Competency Skills: Networking, Problem Solving, Teamwork, Time Management