Systems Specialist Lead, Data Reliability & Incidents

Salesforce; Ireland; On-site; EUR 140,000 - 190,000; Full time

Job summary

Salesforce is seeking a Systems Specialist Lead, Data Foundations, to act as the go-to expert for escalations across cases, investigations, and production events on Salesforce's enterprise data and analytics platforms. You will lead frontline incidents with reliability engineers, owning escalation processes and ensuring readiness, with collaboration across engineering, reliability, and vendors.

You are an individual contributor and a technical and operational leader who mentors analysts and

Responsibilities

• Own the escalation model for cases, intake, investigations, and SOPs across teams, vendors, and time zones: define paths, severity and priority criteria, handoffs, and the thresholds for pulling in Site Reliability Engineers (SREs) and ensure closures.

Job description

Salesforce is seeking a Systems Specialist Lead, Data Foundations, to act as the go-to expert for escalations across cases, investigations, and production events on Salesforce's enterprise data and analytics platforms. You will lead frontline incidents with reliability engineers, owning escalation processes and ensuring readiness, with collaboration across engineering, reliability, and vendors.

You are an individual contributor and a technical and operational leader who mentors analysts and