Data Platform Reliability & Incident Analyst

441 SFDC Ireland Limited; Dublin; On-site; EUR 40,000 - 65,000; Full time

Job summary

Salesforce is seeking a Systems Analyst, Data Foundations to join the Data 360 & Visualization Platform Operations team in Ireland. You’ll independently run day-to-day production support for Salesforce’s data and analytics platforms, manage case backlog, and escalate with clear context to improve platform reliability.

You'll work from runbooks, respond quickly to signals, and contribute to RCA and incident management as you grow toward owning escalations and documentation.

Qualifications

• Degree or equivalent relevant experience required.
• 1-3 years of hands-on platform or systems support experience in an enterprise IT environment.
• Foundational knowledge of Salesforce native functionality: objects, access management, reports and dashboards, and data model administration.

Responsibilities

• Frontline Case, Alert & Escalation Management: respond to signals, triage, and co-ordinate with incident teams.
• Platform Administration & Operations: handle user provisioning, role hierarchy, and access management requests.
• Problem Management & Reliability: contribute to RCAs and help build monitors, alerts, and automation.

Job description

Salesforce is seeking a Systems Analyst, Data Foundations to join the Data 360 & Visualization Platform Operations team in Ireland. You’ll independently run day-to-day production support for Salesforce’s data and analytics platforms, manage case backlog, and escalate with clear context to improve platform reliability.

You'll work from runbooks, respond quickly to signals, and contribute to RCA and incident management as you grow toward owning escalations and documentation.