Data Platform Systems Analyst — Incident Response & Reliability

Salesforce; Ireland; In loco; EUR 70.000 - 105.000; Tempo pieno

Descrizione del lavoro

Salesforce is seeking a Systems Analyst in Data Foundations to manage day-to-day production support for enterprise data and analytics platforms. You will own case backlog, respond quickly, and communicate clearly with requesters while improving runbooks and documentation.

You will grow toward owning escalations, root-cause analysis, and platform reliability, working within a team that values automation and reliable operations.

Competenze

• Experience with production support and incident management is preferred.
• Familiarity with data platforms (Data Foundations, data analytics) is a plus.

Mansioni

• Frontline Case, Alert & Escalation Management: respond to signals, triage, investigate, and loop in SREs when needed.
• Platform Administration & Operations: manage user provisioning, role hierarchy, access, and data updates.
• Problem Management & Reliability: contribute to RCAs, monitor and tune alerts, address technical debt.
• Process, Documentation & Playbooks: follow SOPs, update SRMs, draft knowledge articles and process maps.

Descrizione del lavoro

Salesforce is seeking a Systems Analyst in Data Foundations to manage day-to-day production support for enterprise data and analytics platforms. You will own case backlog, respond quickly, and communicate clearly with requesters while improving runbooks and documentation.

You will grow toward owning escalations, root-cause analysis, and platform reliability, working within a team that values automation and reliable operations.