Platform Reliability Analyst, Data Foundations

Salesforce; Dublin; On-site; EUR 65,000 - 90,000; Full time

Job summary

Salesforce is seeking a Systems Analyst, Data Foundations to manage day-to-day production support for enterprise data and analytics platforms. You’ll follow runbooks, respond quickly, and grow toward ownership of escalations and RCA, while delivering reliable platform operations.

You’ll triage cases, investigate failures, build monitors, and document processes to help Tier-1/2 teams. Strong communication and Salesforce knowledge are essential.

Qualifications

• 1–3 years hands-on platform or systems support in an enterprise IT environment.
• Foundational knowledge of Salesforce native functionality (objects, access, reports, dashboards).
• Experience with declarative tools (Flow, Validation Rules) and data loading (Data Loader, Workbench).
• Strong communication and ability to elevate with clear context across teams.
• Basic knowledge of service management practices (incident, problem, change).

Responsibilities

• Frontline case, alert and escalation management with quick response to signals.
• Platform administration: user provisioning, role hierarchy, access management.
• Troubleshoot declarative configurations, validation errors, and data discrepancies.
• Deliver moderate declarative solutions and platform enhancements.
• Contribute to problem management and RCAs as responsibilities grow.
• Follow and improve SOPs, write knowledge articles and process maps.

Skills

Strong communication

Independent work

Global collaboration

Education

Bachelor's degree or equivalent

Tools

Flow

Validation Rules

Data Loader

Workbench

Job description

Salesforce is seeking a Systems Analyst, Data Foundations to manage day-to-day production support for enterprise data and analytics platforms. You’ll follow runbooks, respond quickly, and grow toward ownership of escalations and RCA, while delivering reliable platform operations.

You’ll triage cases, investigate failures, build monitors, and document processes to help Tier-1/2 teams. Strong communication and Salesforce knowledge are essential.