Supervisor - Middle Office Solutions

The Citco Group Limited; Dublin; On-site; EUR 70,000 - 90,000; Full time

Job summary

The Citco Group Limited is seeking a Senior Trade Matching Specialist to oversee a team responsible for review, exception processing, and escalation of trade failures across listed and OTC products.

You will work with CTM, MarketAxess, Traiana and Markit Trade Manager, ensure timely client reporting, and support onboarding of new funds while maintaining tight SLAs in a fast-paced environment.

Qualifications

• Bachelor’s Degree in Accounting, Finance, Economics or similar.
• 4+ years in financial services or relevant industry.
• Knowledge of Hedge and Mutual Funds.
• Knowledge of trade matching processes, including affirmation and fails management.
• Familiar with a range of financial instruments, specifically listed (equity, bonds, repos) and OTC products.
• Familiar with trade matching platforms such as CTM, MarketAxess, Traiana and Markit Trade Manager.
• Strong customer service and analytical and problem solving skills.
• Committed team player with excellent communication and interpersonal skills.
• Detail focused with the ability to multi-task.
• Ability to learn new systems and source information from numerous systems.
• Ability to work effectively in a team environment.
• Adaptive, flexible professional style, capable of working in a fast paced, dynamic environment.
• Strong computer skills, with proficiency in Excel and Word, and aptitude to learn new skills.
• Ability to organize, prioritize tasks and work in a deadline-oriented environment.
• Comfortable communicating with clients and counterparties via e‑mail and phone.

Responsibilities

• You will supervise a team who are responsible for the review, exception processing, break escalation/resolution and subsequent affirm/confirm of trade between the client and executing counterparty for a range of listed and OTC products on multiple trade matching platforms (e.g. Traiana, CTM).
• Responsible for overseeing the fails management process for listed products.
• Oversee the production of client reports highlighting status and reason for all outstanding trades.
• Provide key assistance to Client Integration team and Connectivity regarding incoming file requirements to CFS and outgoing file requirements to vendor platforms.
• Responsible for oversight and control of the central group email boxes.
• Monitor and assist in managing client SLAs and operational deliverables in MOS.
• Produce timely and accurate reports.
• Work on special projects as needed and support AVP in rolling out new operational processes and onboarding of new funds.
• Work with client in a professional manner to resolve any open issues.
• Supervise the training and development of junior members of the trade matching team in both local and outsourced locations.
• Interact effectively with trade matching team members in both local and outsourced locations and supporting departments.
• Assist with internal SOC/audit requirements.
• Oversee task allocations in local offices to ensure client deliverables are met.
• Co‑ordinate task assignment and task reviews for teams in outsourced office locations.
• Ensure appropriate escalation of all relevant ORL and RMP risk events in local and outsourced locations.

Skills

Customer service

Analytical skills

Communication

Team player

Multi-tasking

Organizational skills

Problem solving

Education

Bachelor’s degree in Accounting/Finance/Economics

Tools

CTM

MarketAxess

Traiana

Markit Trade Manager

Excel

Word

Job description

JOB DESCRIPTION

The market leader. The premier provider. The best in the business. At Citco, we’ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we’ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco.

About Citco

The market leader. The premier provider. The best in the business. At Citco, we’ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we’ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco.

About The Team & Business Line

Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.

Responsibilities

Your Role:

• You will supervise a team who are responsible for the review, exception processing, break escalation/resolution and subsequent affirm/confirm of trade between the client and executing counterparty for a range of listed and OTC products on multiple trade matching platforms (e.g. Traiana, CTM).
• Responsible for overseeing the fails management process for listed products.
• Oversee the production of client reports highlighting status and reason for all outstanding trades.
• Provide key assistance to Client Integration team and Connectivity regarding incoming file requirements to CFS and outgoing file requirements to vendor platforms.
• Responsible for oversight and control of the central group email boxes.
• Monitor and assist in managing client SLAs and operational deliverables in MOS.
• Produce timely and accurate reports.
• Work on special projects as needed and support AVP in rolling out new operational processes and onboarding of new funds.
• Work with client in a professional manner to resolve any open issues.
• Supervise the training and development of junior members of the trade matching team in both local and outsourced locations.
• Interact effectively with trade matching team members in both local and outsourced locations and supporting departments.
• Assist with internal SOC/audit requirements.
• Oversee task allocations in local offices to ensure client deliverables are met.
• Co‑ordinate task assignment and task reviews for teams in outsourced office locations.
• Ensure appropriate escalation of all relevant ORL and RMP risk events in local and outsourced locations.

Qualifications

About You:

• You have a Bachelor’s Degree in Accounting, Finance, Economics, or other quantitative subjects.
• 4+ Years in Financial Services or relevant industry.
• Knowledge of Hedge and Mutual Funds
• Knowledge of trade matching processes, including affirmation and fails management.
• Familiar with a range of financial instruments, specifically, listed (equity, bonds, repos) and OTC products.
• Familiar with trade matching platforms such as CTM, MarketAxess, Traiana and Markit Trade Manager.
• Strong customer service and analytical and problem solving skills.
• Committed team player with excellent communication and interpersonal skills.
• Detail focused with the ability to multi-task.
• Ability to learn new systems and source information from numerous systems.
• Ability to work effectively in a team environment.
• Adaptive, flexible professional style, capable of working in a fast paced, dynamic environment.
• Strong computer skills, with proficiency in Excel and Word, and aptitude to learn new skills.
• Ability to organize, prioritize tasks and work in a deadline-oriented environment.
• Comfortable communicating with clients and counterparties via e‑mail and phone.

Our Benefits

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.