Retail Associate (30 hours) - Kildare Village

New Balance, Inc.; Newbridge; On-site; EUR 26,000 - 35,000; Full time

Benefits offered by this job

Staff discount

Retail bonus scheme

Development opportunities

Inclusive European teams

Uniform package

Job summary

New Balance in Ireland is seeking a customer-focused retail associate to join our team. You’ll engage with customers from the moment they walk through the door, educate them on products, and help create a welcoming shopping experience.

You’ll work as part of a team to hit personal KPIs, follow brand guidelines, and uphold health and safety standards. The role offers development opportunities and staff discounts across our European locations.

Qualifications

• Strong customer service skills and a positive attitude.
• Ability to perform basic maths and handle everyday store operations.
• Flexibility to work weekends and holidays, as needed.

Responsibilities

• Achieve personal KPIs and contribute to overall store performance.
• Deliver total customer satisfaction from entry to exit.
• Help keep the store commercial and aligned with brand guidelines.
• Adhere to company policies and procedures.
• Maintain health, safety and environmental standards in store.
• Perform other duties as required by management.

Skills

Team Player

Customer service

Retail and sales

Desire to learn

Math basics

Communication

Flexible schedule

Job description

New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers.

MAJOR ACCOUNTABILITIES:

• To achieve personal KPIs and contribute to overall store performance
• Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store
• Help to ensure the store remains as commercial as possible following company guidelines
• Adhere to company’s policies and procedures
• Responsible for maintaining health, safety, and environmental standards in store
• Perform other duties are required from the management team

REQUIREMENTS FOR SUCCESS:

• Team Player
• Demonstrate customer service skills
• A passion for retail and sales
• Desire to learn
• Ability to perform basic maths and general retail operational processes
• Effective communication skills
• Flexible work schedule including weekends and holidays

ADDITIONAL BENEFITS:

• Competitive compensation
• Potential to earn more through our Retail Bonus Scheme
• Great development opportunities
• Inclusive working environments across all our European locations
• Generous staff discount
• Project involvement across our European region
• Flexible uniform package