Assistant Store Manager (38 hours / 6 Months FTC) - Dublin

New Balance Athletic Shoes (UK) Limited; Dublin; On-site; EUR 26,000 - 32,000; Full time

Benefits offered by this job

Competitive compensation

Retail Bonus Scheme

Staff discount

Great development opportunities

Flexible uniform package

Job summary

New Balance is seeking a capable retail associate to support day-to-day store operations and drive exceptional customer service. You will engage customers, learn NB product lines and technologies, and assist in training and guiding junior staff. A hands-on, team-oriented approach is essential.

You will help with scheduling, stock control and loss prevention while maintaining a positive brand experience for shoppers across our European stores.

Qualifications

• Team player with supervisory experience.
• Ability to lead and coach a team.
• Knowledge of retail KPIs and performance metrics.
• Strong customer service skills and product knowledge.
• Willingness to learn and adapt to processes.
• Able to perform basic maths and POS operations.

Responsibilities

• Analyses store performance and makes adjustments to improve productivity.
• Delivers exceptional customer service and drives sales.
• Trains team on products, NB technologies, and seasonal offerings.
• Manages rota and scheduling in collaboration with store leadership.
• Supports recruitment, induction and development of staff.
• Assists in loss prevention and stock control.

Skills

Team Player

Supervisory exp

Lead and coach

Retail KPIs

Customer service

Willingness to learn

Maths skills

Job description

New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers and supporting the Store Manager in day-to-day operations of the store.

MAJOR ACCOUNTABILITIES:

• Analyses the performance of the store (for example, bestsellers, space allocation, etc.) and makes the necessary adjustments to increase productivity and efficiency
• Delivers total customer satisfaction via our service model and boosts sales through the customer experience, using advanced sales techniques to achieve results
• Understanding customer expectations and training your team to always reach or exceed their expectations
• Guides and provides training to all team members in relation to products, NB technologies and seasonal products
• Assists in co-ordinating rotaand scheduling
• Minimises losses implementing, monitoring, and tracking all procedures of loss prevention
• Supports the recruitment, induction, training, and development of the store team
• Key holder for the store andan active member on the shop floor and back of house carrying out retail duties - sales, customer service, stock control
• Dealing with enquiries and an escalation route for customer complaints
• Understanding and supporting store operations, policies and procedures via the retail game changer
• Adhere to company’s policies and procedures
• Perform other duties that as required from the business or Store Manager

REQUIREMENTS FOR SUCCESS:

• Team Player
• Proven experience in a supervisory position
• Ability to lead and coach a team
• Knowledge of retail KPIs
• Previous experience in retail desirableDemonstrate customer service skills
• A passion for retail and sales
• Desire to learn
• Ability to perform basic maths and general retail operational processes
• Understanding of POS register systems
• Effective communication skills
• Flexible work schedule including weekends and holidays

ADDITIONAL BENEFITS:

• Competitive compensation
• Potential to earn more through our Retail Bonus Scheme
• Great development opportunities
• Inclusive working environments across all our European locations
• Generous staff discount
• Project involvement across our European region
• Flexible uniform package

At New Balance, our job is to aid athletes in their pursuit of excellence, whether that means helping professional athletes set records and win medals, or propelling everyday athletes to achieve a new PR, run their first 5K or just to live a more healthy and active lifestyle. Our products are the perfect blend of function and fashion, giving you the performance technology you need and the style you want. Our associates around the world bring these goals to life with their high-level skills and creativity. While we offer the best product on the market, we’re also equally committed to giving back. So while we look to succeed, we believe in ensuring others have the same opportunity.