Strategic University Partnerships & Success Manager

GradBay

Dublin

Hybrid

EUR 60,000 - 90,000

Full time

2 days ago

Be an early applicant

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Job summary

GradBay, hybrid role based in Dublin, seeks a Key Account & Customer Success Manager for University Partnerships. You’ll guide university clients from onboarding through go-live, adoption and ongoing account growth, acting as a trusted partner to Careers Services and Student Services to maximise engagement and platform value.

You’ll manage relationships, deliver training and webinars, identify opportunities for account growth, and ensure high service standards across multiple university accounts

Qualifications

Experience managing customer relationships, accounts or strategic partnerships.
Experience within customer success, onboarding, implementation or service delivery.
Strong communication and stakeholder management skills.
Ability to deliver training, webinars and customer presentations.
Excellent organisation and attention to detail.

Responsibilities

Manage a portfolio of university accounts as their trusted day-to-day contact.
Build relationships across Careers Services, Student Services and wider university teams.
Guide onboarding, go-live and ongoing platform adoption.
Identify opportunities for account growth, retention and improved customer engagement.
Provide proactive, responsive support and maintain high service standards.

Skills

Portfolio management

Customer success

Account management

Onboarding

Training & webinars

Stakeholder management

Relationship building

Job description

You’ll manage relationships, deliver training and webinars, identify opportunities for account growth, and ensure high service standards across multiple university accounts

Get your free, confidential resume review.

or drag and drop your file here.