Strategic SaaS Customer Success Manager

LearnUpon; Dublin; Hybrid; EUR 65,000 - 90,000; Full time

Job summary

LearnUpon is seeking a Customer Success Manager to manage a portfolio of high-value customers, driving retention and long-term value for our SaaS platform. You’ll lead consultative engagements, success planning, and expansion opportunities while collaborating with cross-functional teams.

You will own renewals, expansion opportunities, and ensure customers achieve measurable outcomes through LearnUpon. Travel may be required for onsite visits and conferences in the EMEA region.

Qualifications

• 2–4 years experience in Customer Success or related SaaS role.
• Proven success managing enterprise/high-value customer relationships and driving retention.
• Consultative, value-led mindset focused on meaningful outcomes.
• Commercial awareness with renewal/expansion experience.
• Strong communication and presentation skills across stakeholders.
• Ability to manage multiple priorities in a portfolio.
• Good judgement and problem-solving in complex situations.
• Willingness to travel for onsite visits and conferences.

Responsibilities

• Own a portfolio of customers and ensure defined business outcomes and value realization.
• Develop deep understanding of customer objectives and align LearnUpon solutions to measurable success metrics.
• Lead structured success planning and ongoing engagement, including business reviews.
• Ensure renewals and expansion through value demonstration and proactive planning.
• Act as trusted advisor, guiding customers toward improved outcomes amid change.
• Identify expansion opportunities based on outcomes and usage to support growth.
• Collaborate with Implementation, Support, and Solutions teams for a seamless experience.
• Maintain strong operational discipline with account insights and prioritisation.

Skills

Customer Success

Account Management

SaaS

Enterprise relationships

Commercial awareness

Communication

Prioritisation

Problem solving

Travel willingness

Job description

LearnUpon is seeking a Customer Success Manager to manage a portfolio of high-value customers, driving retention and long-term value for our SaaS platform. You’ll lead consultative engagements, success planning, and expansion opportunities while collaborating with cross-functional teams.

You will own renewals, expansion opportunities, and ensure customers achieve measurable outcomes through LearnUpon. Travel may be required for onsite visits and conferences in the EMEA region.