Strategic Retail Ops Partner – Key Accounts

BWG Foods Ltd; Dublin; On-site; EUR 45,000 - 65,000; Full time

Job summary

BWG Foods Ltd in Ireland is seeking a Retail Operations Advisor for the Retail Key Accounts team to drive performance for the MAXOL account. You’ll work closely with MAXOL retailers and our commercial and support teams to provide expert guidance, challenge results and help stores realise their full potential.

The role blends strategic oversight with hands-on store level action, delivering improved standards, margin optimisation and growth across the network, while building trusted relationships

Qualifications

• Significant experience in a customer-focused, standards-driven food retail environment.
• Strong understanding of retail economics, margins and profitability, with the ability to translate commercial information into practical actions.
• A proven track record of delivering results and improving business performance.
• Strong commercial judgement and the confidence to identify opportunities, challenge constructively and influence customer decisions.
• Excellent interpersonal and relationship-building skills, with the ability to establish credibility and trust quickly.
• The ability to think strategically while remaining highly practical and operationally focused.
• Strong numerical, analytical and IT skills.
• Excellent organisation and time-management skills, with the ability to manage multiple priorities and deliver to tight deadlines.
• A collaborative approach and the ability to work effectively with colleagues across a wider support and commercial team.
• A genuine passion for retail, customer success and continuous improvement.
• Evidence of ambition and a commitment to personal and professional development.
• Education to Leaving Certificate standard or equivalent, with relevant experience and capability equally valued.

Responsibilities

• Own and develop the MAXOL relationship across your designated area, building trusted and commercially focused relationships with retailers.
• Drive business performance, ensuring optimum execution of our commercial strategy and maximising opportunities across the customer network.
• Grow customer loyalty and share of business, ensuring customers purchase the products and services committed to under trading and supply agreements.
• Act as a trusted retail advisor, providing practical best-practice guidance on store operations, customer experience, merchandising and margin optimisation.
• Use commercial insight to identify opportunities, helping retailers understand their performance and take action to improve profitability.
• Champion exceptional standards, advising customers on food hygiene, operational compliance and the procedures required to maintain consistently high standards.
• Lead store audits and improvement activity, using audit results to identify underperformance, agree corrective actions and follow through to delivery.
• Collaborate across the wider organisation, working closely with Fresh Food, Alcohol and other specialist advisors to deliver a consistent and compelling proposition at store level.
• Drive compliance with company policies, procedures and agreed standards while maintaining strong and constructive customer relationships.
• Support major projects and business initiatives, including new store openings, refits and other strategic or operational projects.
• Share insight from the field, bringing customer and market intelligence back into the wider business to help shape future commercial opportunities.
• Deliver against clear objectives and deadlines, taking ownership for results and ensuring agreed actions translate into measurable improvements.

Skills

Customer-focused

Retail economics

Commercial judgement

Interpersonal skills

Strategic thinking

Numerical & IT skills

Time management

Collaboration

Continuous improvement

Ambition & development

Education

Leaving Certificate standard or equivalent

Job description

BWG Foods Ltd in Ireland is seeking a Retail Operations Advisor for the Retail Key Accounts team to drive performance for the MAXOL account. You’ll work closely with MAXOL retailers and our commercial and support teams to provide expert guidance, challenge results and help stores realise their full potential.

The role blends strategic oversight with hands-on store level action, delivering improved standards, margin optimisation and growth across the network, while building trusted relationships