Strategic Policy Lead, Interactions & Trust & Safety

TikTok; Dublin; On-site; EUR 90,000 - 120,000; Full time

Job summary

TikTok is seeking a Policy Manager, Interactions in Dublin to lead end-to-end policy workstreams across Comments and Direct Messages. You will translate diverse stakeholder requests into actionable plans, maintain policy SOPs, and ensure alignment with regional partners.

In this role you will own priority policy projects from framing through launch, support regulatory requirements, and work closely with Product, Engineering, and AI/ML teams to embed safety considerations into systems and tools.

Qualifications

• Education: Bachelor's degree as listed.
• Experience: 5+ years in policy operations, product policy, Trust & Safety, or program management in tech/content moderation.
• Domain Expertise: Knowledge of Trust & Safety and policy domains such as Spam, Hate Speech, Harassment, Misinformation, and Abuse/Exploitation.
• Product Fluency: Experience working with Product, Engineering, and AI/ML teams to translate policy into technical solutions.
• Strategic Capability: Ability to design scalable processes and align diverse teams.

Responsibilities

• Program Management & Delivery: Prioritize, intake, and deliver Interactions workstreams across Comments and DMs with clear milestones and owners.
• Policy Ownership: Lead priority policy projects from framing to draft, enforcement design, and launch; support regulatory execution with concrete policy language.
• Product & AI Integration: Collaborate with Product, Engineering, and AI/ML to translate policy into technical requirements and governance for AI tools.
• Metrics & Feedback: Build measurement layer for policy coverage, precision/recall, and user impact; drive improvements from data.
• Cross-Functional Leadership: Serve as policy partner across regions and functions, aligning workflows and standards across teams.

Skills

Policy operations

Trust & Safety

Program management

Cross-functional leadership

English communication

Education

Bachelor's degree in Public Policy, Law, Business Administration, Computer Science, or related field

Job description

TikTok is seeking a Policy Manager, Interactions in Dublin to lead end-to-end policy workstreams across Comments and Direct Messages. You will translate diverse stakeholder requests into actionable plans, maintain policy SOPs, and ensure alignment with regional partners.

In this role you will own priority policy projects from framing through launch, support regulatory requirements, and work closely with Product, Engineering, and AI/ML teams to embed safety considerations into systems and tools.