Policy Manager, Interactions - Trust & Safety

TikTok; Dublin; On-site; EUR 90,000 - 120,000; Full time

Job summary

TikTok is seeking a Policy Manager, Interactions in Dublin to lead end-to-end policy workstreams across Comments and Direct Messages. You will translate diverse stakeholder requests into actionable plans, maintain policy SOPs, and ensure alignment with regional partners.

In this role you will own priority policy projects from framing through launch, support regulatory requirements, and work closely with Product, Engineering, and AI/ML teams to embed safety considerations into systems and tools.

Qualifications

• Education: Bachelor's degree as listed.
• Experience: 5+ years in policy operations, product policy, Trust & Safety, or program management in tech/content moderation.
• Domain Expertise: Knowledge of Trust & Safety and policy domains such as Spam, Hate Speech, Harassment, Misinformation, and Abuse/Exploitation.
• Product Fluency: Experience working with Product, Engineering, and AI/ML teams to translate policy into technical solutions.
• Strategic Capability: Ability to design scalable processes and align diverse teams.

Responsibilities

• Program Management & Delivery: Prioritize, intake, and deliver Interactions workstreams across Comments and DMs with clear milestones and owners.
• Policy Ownership: Lead priority policy projects from framing to draft, enforcement design, and launch; support regulatory execution with concrete policy language.
• Product & AI Integration: Collaborate with Product, Engineering, and AI/ML to translate policy into technical requirements and governance for AI tools.
• Metrics & Feedback: Build measurement layer for policy coverage, precision/recall, and user impact; drive improvements from data.
• Cross-Functional Leadership: Serve as policy partner across regions and functions, aligning workflows and standards across teams.

Skills

Policy operations

Trust & Safety

Program management

Cross-functional leadership

English communication

Education

Bachelor's degree in Public Policy, Law, Business Administration, Computer Science, or related field

Job description

Policy Manager, Interactions - Trust & Safety

Location:

Dublin

Employment Type:

Regular

Job Code:

A157865

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Responsibilities

• Program Management & Delivery: Run the end-to-end prioritization, intake, and delivery cadence for Interactions workstreams across Comments and DMs. Translate a broad set of requests from Product, Legal, Ops, and regional partners into a clear plan with owners, milestones, and dependencies. Maintain a single source of truth for policies, SOPs, and decision logs, and keep XFN partners aligned through structured reviews, status updates, and clear escalation paths.
• Policy Ownership: Own priority policy projects across Comments and DMs from problem framing through drafting, review, enforcement design, and launch. Make defensible calls independently on ambiguous cases, document the reasoning, and align regional and functional stakeholders. Support regulatory and compliance execution (e.g., UK OSA and EU DSA) by turning legal requirements into concrete policy language and enforcement changes.
• Product & AI Integration: Partner with Product, Engineering, and AI/ML to translate policy intent into technical, model, and tooling requirements. Contribute to labelling guidelines, calibration reviews, and prompt/AI governance for LLM-based moderation. Represent policy in product reviews and technical design discussions so that safety considerations are built in rather than bolted on.
• Metrics & Feedback Loops: Build and maintain the measurement layer for Interactions policy, including coverage, precision and recall signals, appeals, and user-impact indicators. Run root cause analysis on enforcement gaps and quality issues, and close the loop back into policy updates, model iteration, and tooling improvements so that learnings are systematically captured.
• Cross-Functional Leadership: Act as the go-to policy partner for Product, Engineering, AI/ML, Legal, and Ops across regions. Bridge the Comments and DMs workflows through knowledge sharing, cross-training, and consistent operating standards.

Qualifications

Minimum Qualifications

• Education: Bachelor's degree in Public Policy, Law, Business Administration, Computer Science, or a related field.
• Experience: At least 5 years of experience in policy operations, product policy, Trust & Safety, or program management within technology or content moderation sectors.
• Domain Expertise: Strong understanding of the Trust & Safety ecosystem and major policy domains, including Spam, Hate Speech, Harassment, Misinformation, and Abuse/Exploitation.
• Product Fluency: Proven track record of working directly with Product, Engineering, and AI/ML teams to turn policy requirements into practical, technical solutions. Deep understanding of content moderation workflows and AI-driven policy tools.
• Strategic Capability: Proven track record of designing scalable processes and driving alignment across diverse teams (e.g., Policy, Product, Engineering, Operations).
• Communication: Excellent communication skills, able to translate complex policy concepts into actionable plans for technical and non-technical stakeholders. Professional working proficiency in English is required for this role.

Preferred Qualifications

• Business Acumen: Deep understanding of the content ecosystem and business landscape, with the ability to balance compliance requirements, operational feasibility, and user experience.
• Innovation: Experience in designing or scaling an experimental policy framework or implementing process transformations in fast-paced environments.
• Global Complexity: Experience navigating global legal, regulatory, and cultural complexity.

Job Information

Trust & Safety

Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.

TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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