Strategic Logistics Planner – SLA & Carrier Coordination

DP World; Limerick; Hybrid; EUR 40,000 - 55,000; Full time

Job summary

DP World in Limerick, Ireland seeks a Logistics Transport Planner to join the Control Tower team. You will liaise with management, internal support, warehouse operations, key account staff and third-party carriers to manage day-to-day planning and ensure on-time release of orders with ships dates to meet SLAs.

You will generate daily planning trackers, handle Order Management and Outbound Planning, and produce KPI-based reports. Strong communication and problem-solving skills are essential.

Qualifications

• Two years of experience in customer service or logistics planning, ideally in a logistics or supply chain environment.
• Excellent communication skills and ability to resolve issues with customers and internal teams.
• Fluency in oral and written English is essential.
• Detail-oriented and well-organised, with ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office Suite and experience with CRM or ticketing systems.
• Ability to work as part of a team and assist others during peak volume and holiday periods.

Responsibilities

• Ensure all orders are released into production in a timely manner and handed over to the carriers as per expected ship date to ensure SLA are met.
• Strong focus on communication and proactively report system/operational issues impacting customer shipments to DP World & customer teams and track through to resolution.
• Generate daily planning trackers and reports.
• Process Order Management and Outbound Planning
• Compiling, reviewing and actioning reporting suites for key account customers and DP World per KPI requirements.
• Verify KPI and SLA accuracy for outbound performance;
• Set up, check and reconcile incoming updates against WMS;
• Reconcile customer backlog daily and prepare daily updates for the customer
• Participate in weekly carrier & customer task meetings and monthly reviews & QBRs.
• Providing daily/weekly/monthly reporting suites from the DP World TMS system for required reporting.

Skills

Logistics planning

Customer service

English proficiency

Communication skills

Microsoft Office

CRM / ticketing systems

Team player

Tools

CRM software

WMS

Ticketing systems

Job description

DP World in Limerick, Ireland seeks a Logistics Transport Planner to join the Control Tower team. You will liaise with management, internal support, warehouse operations, key account staff and third-party carriers to manage day-to-day planning and ensure on-time release of orders with ships dates to meet SLAs.

You will generate daily planning trackers, handle Order Management and Outbound Planning, and produce KPI-based reports. Strong communication and problem-solving skills are essential.