Logistics Control Tower Lead - Shipments & Operations

AIT WORLDWIDE LOGISTICS SINGAPORE PTE. LTD.; Dublin; On-site; EUR 42,000 - 62,000; Full time

Job summary

AIT WORLDWIDE LOGISTICS SINGAPORE PTE. LTD.

in Ireland is seeking a Control Tower Specialist to monitor and coordinate end-to-end logistics operations, ensuring shipment visibility and proactive communication across Southeast Asia operations and agents. The role acts as the main operational contact between customers, country teams, and service providers, handling exceptions, documentation, and reporting while supporting continuous improvement initiatives and compliance with SOPs and trade

Qualifications

• Diploma or Bachelor's Degree in Logistics, Supply Chain, Transportation, Business, or related field.
• 2-5 years of experience in freight forwarding, logistics operations, supply chain coordination, or customer service.
• Experience in air freight, customs clearance, or transportation management is preferred.
• Knowledge of international shipping documentation and logistics processes.

Responsibilities

• Monitor and coordinate end-to-end logistics operations, ensuring shipment visibility and proactive communication.
• Serve as the primary operational contact for assigned customer accounts and provide status updates to customers and stakeholders.
• Investigate and resolve shipment exceptions, including delays, customs issues, documentation discrepancies, and routing challenges.
• Adhere to customer-specific SOPs and company procedures, maintaining accurate records and documentation.
• Monitor KPIs, prepare shipment and exception reports, and support customer reviews with actionable insights.
• Identify opportunities to improve operational efficiency and support new customer programs and SOPs.

Skills

Logistics coordination

Customer communication

Problem solving

Data reporting

SOP compliance

Education

Diploma or Bachelor's Degree in Logistics, Supply Chain, Transportation, Business, or related field

Job description

AIT WORLDWIDE LOGISTICS SINGAPORE PTE. LTD.

in Ireland is seeking a Control Tower Specialist to monitor and coordinate end-to-end logistics operations, ensuring shipment visibility and proactive communication across Southeast Asia operations and agents. The role acts as the main operational contact between customers, country teams, and service providers, handling exceptions, documentation, and reporting while supporting continuous improvement initiatives and compliance with SOPs and trade